Production Support Developer - .NET API and SQL Development

Our Promise

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

TheProduction Support Developeris a hybrid role responsible for both developing and maintaining high-quality software systems and ensuring the smooth operation of business-critical applications in acloud-based production environmentfor a leading dental and vision insurance provider.

This position requires a strong foundation in software development and a proactive approach to production support. The ideal candidate will:

• Design, implement, and maintain software solutions, contribute independently to projects and collaborate with cross-functional teams to optimize development processes.
• Provide production support, including advanced troubleshooting, incident resolution, and proactive monitoring to ensure system stability and performance.
• Collaborate across teams, acting as a bridge between development, infrastructure, operations, and business stakeholders to minimize downtime and enhance system reliability.
• Utilize insurance or claims management experienceto better understand business needs and deliver effective technical solutions.

This role offers a dynamic blend of hands-on coding and operational oversight, ideal for someone who thrives in both development and support environments.

Competencies:

Functional:

• Develop, test, and deploy software solutions based on project requirements.
• Collaborate with business analysts and stakeholders to refine requirements and design test scenarios.
• Optimize code for performance and maintainability.
• Participate in peer code reviews and provide constructive feedback.
• Provide Level 2/3 support for production applications, resolving incidents, and ensuring timely escalation when necessary.
• Monitor system performance and application alerts to detect and resolve issues proactively.
• Troubleshoot and analyze application-related issues including errors, performance bottlenecks, and integration failures.
• Participate in deployment and post-release support for new application features and updates.
• Maintain and update application documentation, runbooks, and standard operating procedures.
• Support incident, problem, and change management processes.
• Ensure compliance with SLA/OLA and reporting of production incidents and root cause analysis.
• Participate in an on-call rotation to provide 24/7 production support coverage.
• Maintaining and updating documentation related to production systems and troubleshooting.

Core:

• Strong troubleshooting skills with the ability to read and interpret application logs.
• Proficiency in SQL for data investigation and validation.
• Experience developing and integrating .NET APIs
• Ability to work independently and manage deliverables.
• Proficiency in multiple programming languages and frameworks (C, C#, JavaScript)
• Expertise in designing scalable and maintainable system architectures.
• Excellent analytical and decision-making abilities for complex problems.
• Exceptional communication skills for technical and non-technical audiences.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

• Bachelor's degree in computer science, Software Engineering, or related field.
• 3-5 years of experience in software development
• 3-5 years of SQL experience
• 3-5 Years developing Web Services (REST, SOAP) and APIs
• 3-5 years of experience with Windows application support.

Preferred Qualifications:

• Experience with developing and supporting EDI transactions
• Experience with cloud platforms (AWS or Azure).
• Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes)
• Previous experience in IT support roles.

At Avsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are:

This role may also be eligible for benefits, bonuses, and commission.

Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

How To Stay Safe

Avsis is aware of fraudulent activity by individuals falsely representing themselves as Avsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avsis recruiters will come from a verified email address ending in @ Avsiscom.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

Equal Employment Opportunity

At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!