Sr Analyst, Work Management System (WMS) Reports Team

Overview

Responsibilities

• Provide application support to business users with the Business Application (Work Manager, Field Manager, Asset Manager, Scheduler and the OBIEE Oracle reporting suite) and associated technologies used to support the Company's WMS Infrastructure.
• Work with business users to prepare requirement analysis for implementation of new system's enhancements.
• Develop and maintain system requirements, and works to ensure core user functionality is included in the system design.
• Manages and coordinate system defect resolution within the Business Application throughout the development and production lifecycles.
• Manage vendor relationships, technical interfaces and system functionality between Business Application and associated test utilized by business organizations.
• Manage Business Application configuration and support the configuration management change process.
• Implement recommendations and enhancements to Business Application configuration or performance based on business requirements.
• Lead all forms of functional testing for the Business Application and associated integrations through the system lifecycle.
• Develop SQL queries and analyze data as well as having the ability to reverse engineer SQL Queries.
• Assist application and dashboard development and maintenance using Power BI, Power App and Power Automate
• Clearly articulate technical issues and concepts to business users, application support and vendors.
• Develop readiness plans for system functionality change and introduction as well as training material.
• Coordinate technical system support to Electric Operations business users as required.
• Function in a leadership capacity in the absence of the Team Lead.
• Provide oversight of contractors performing development and enhancement work on Business Applications.
• Provide training and support for the Business as needed
• Perform other related tasks and assignments as required.

Qualifications

• High School Diploma/GED and 7 years of relevant work experience is required or
• Associate's Degree and 5 years relevant work experience is required or
• Bachelor's Degree and 3 years relevant work experience is required or
• Master's Degree and 2 years relevant work experience is required

• Experience working in support of Business Applications for business organizations Required
• Works well independently and as part of a team Required
• Ability to understand project scope and downstream system impacts Required
• Demonstrates a high energy level, an ability to prioritize work, and be able to handle multiple assignments while meeting deadlines Required
• Ability to perform supervisory functions in support of or in the absence of the Team Leader Required
• Proficiency with SQL is required and having the ability to extract data for analysis is a must. Required
• Must have experience working with users to define, specify, and implement requirements and reports Required
• Must be proficient with Power Apps, Power Automate & Power BI Required
• Must have experience with Object Oriented Programming Required
• Tableau experience required Required
• Must have experience working on projects Required
• Experience with providing internal or external stakeholders with application support. Required
• Must be able to train and transfer knowledge to peers and subordinates Required
• Excellent oral, written and interpersonal skills Required
• Strong proficiency in using Microsoft Office products (e.g. Word, Excel, PowerPoint, Project) Required
• Work experience with electric or gas processes preferred Preferred
• Work experience with Oracle Analytics Cloud OAC preferred Preferred
• Work experience with SharePoint site management preferred Preferred

• Project Demonstrated project management skills
• Effective interpersonal skills
• Demonstrates a high commitment to quality
• Proficient in English written and verbal communication skills
• Ability to drive multiple projects to successful completion

• Driver's License Required

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to work overtime and travel within Company service territory if needed during company emergencies.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.