Lead Digital Product Designer - Commercial Banking

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General Function:

The Lead Digital Product Designer for Commercial Banking operates within the Digital Product Design & User Experience organization, partnering closely with designers, product leaders, engineers, stakeholders, and other cross-functional teams to shape the future of Fifth Third's commercial banking experiences. Reporting to the Head of Digital Product Design & UX, the role champions design thinking and user-centered design practices in an agile environment - leading the charge to create intuitive, elegant, and effective digital experiences for our commercial clients.

Success in this position requires a seasoned design leader with a strong track record of defining experience strategies through best-in-class design and research methodologies. The ideal candidate brings leadership skills that align cross-functional teams and inspire stakeholders around a shared vision. In addition to guiding user-centered discovery processes, the Lead Digital Product Designer will mentor junior team members while scaling the impact of design across the enterprise through thoughtful coaching and advocacy of best practices.

It's a unique opportunity to lead high-impact initiatives, influence the direction of a growing design practice, and help shape the future of digital experiences in commercial banking. If you're passionate about solving complex problems and designing with purpose, we'd love to meet you.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. You'll be expected to consistently do the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

• Design intuitive digital product experiences that simplify complex functionality through research, conceptual thinking, and user-centered design.
• Facilitate collaborative working sessions such as design thinking workshops, story mapping, and design sprints to align teams and accelerate decision-making.
• Develop experience recommendations using site maps, user flows, wireframes, and interaction-based prototypes.
• Partner with design leadership, product owners, and stakeholders to ensure the right designers and skill sets are matched to the right challenges at the right time.
• Lead the day-to-day activities of purpose-driven design teams, fostering alignment and momentum.
• Advocate for and guide user research initiatives in close collaboration with the research team.
• Collaborate with cross-functional partners to balance user needs, business goals, and technical constraints driving customer-centric strategies forward.
• Support development teams through implementation to ensure design intent is carried through to final delivery.
• Contribute to process improvements and change management efforts, evangelizing user-centered design and forward-thinking digital experiences.
• Provide guidance, coaching, and mentorship to team members to support their growth, confidence, and design maturity.
• Cultivate and share design knowledge, tools, and best practices across the organization to elevate the craft and impact of the team.

Supervisory Responsibilities

Provide timely, candid, and constructive performance feedback to team members, fostering a culture of continuous growth and accountability. Support employee development by offering challenging opportunities that promote career advancement, while recognizing and rewarding individual and team accomplishments. Contribute to building a strong talent pipeline by identifying potential, nurturing growth, and supporting succession planning to ensure long-term organizational strength.

Knowledge, Skills & Ability Required:

• Bachelor's degree or design certification in User Experience, Interaction Design, Communication Design or related field.
• 8+ years of experience with a robust portfolio of UX work, ideally within B2B or commercial client-focused industries.
• Proven ability to navigate ambiguity and solve complex problems using logical reasoning, evidence-based analysis, and creative thinking. Demonstrates the ability to articulate abstract concepts, guide teams with clarity, and apply design thinking and innovation methods effectively.
• Commitment to continuous learning and growth, with a proactive approach to adapting to evolving challenges and applying new insights.
• Self-motivated and goal-oriented, with a strong sense of ownership and the ability to maintain progress independently.
• Focused on efficiency and consistency, with experience developing and refining structured workflows that support quality outcomes and continuous improvement.
• Deep understanding of incremental value delivery - able to guide teams to think big while acting small.
• Strong written and verbal communication skills, with the ability to influence and align cross-functional teams.
• Exposure to or training in design thinking principles and methodologies is advantageous.
• Provides mentorship across the team in design craft, technical skills, and innovation methods.
• Works iteratively, making informed decisions with limited information and adjusting based on feedback.
• Innate curiosity and a drive to understand the "why" behind customer problems.
• Familiarity with analytics tagging and experience measurement methods.
• Advanced proficiency in Figma is required.
• Expertise in usability, accessibility, and responsive design best practices.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.