ASSISTANT SUPERVISOR MONITORING OPS

First shift schedule: 0500-1530 Wednesday-Saturday

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Summary

Assists with the daily supervision of Monitoring Operations.

Primary Duties and Responsibilities

• Serves as a resource to help Monitoring Services Specialists with troubleshooting equipment problems, interpreting procedures and system-related problems.
• Serves as the first level focal point for customer feedback/complaints. Works with Monitoring Customer Service to ensure prompt resolution of issues.
• Creates shift schedules and assigns duties to shift personnel to ensure coverage for all customer accounts.
• Completes regular call and alarm critiques on each new Specialist to ensure that all quality objectives are met.
• Discusses errors returned by Quality and Training with Specialists and provides feedback on ways to prevent recurrence of the same errors.
• Responsible for supervision of shift in the absence of the Shift Supervisor.
• Ensures that all company policies are uniformly and consistently applied and adhered to by all staff members.
• Acts as a Monitoring Services Specialist as needed to ensure adequate shift coverage.
• Performs other duties as assigned.

Minimum Requirements:

* High School Diploma or GED required.

* At least two years of office or call center experience.

* Must have in-depth working knowledge of all monitoring systems and field equipment.

* Ability to receive client's approval to work on contract required.

* U.S. Citizenship required.

* Must live in the US 3 of the last 5 years (military and study abroad included).

* Bilingual preferred.

* Customer service experience preferred.

* Data entry (keyboarding) experience required.

* Good customer service skills.

* Good organizational skills.

* Ability to maintain confidentiality.

* Ability to work as part of a team.

* Ability to communicate effectively with internal and external contacts at all levels.

* Ability to handle multiple tasks and prioritize appropriately.

* Knowledge of Criminal Justice preferred.

* Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

* Call Center environment.

* Ability to use standard office equipment, such as copier, computer, keyboard, telephone, fax machine.

BI Incorporated