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Claim Analyst - Medicare Unit

The Auto Club Group
medical insurance, paid holidays, tuition reimbursement, 401(k)
United States, Michigan, Dearborn
1 Auto Club Drive (Show on map)
Sep 12, 2025

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Claim Analyst (Medicare Unit) - The Auto Club Group

What you will do:

The Auto Club Group is seeking aClaim Analyst who can work under normal supervision within our Medicare/Medicaid Unit.

In this position, you will have the opportunity to:

  • Review claim information to determine if ACG has an exposure of ORM.
  • Process Medicare Advantage requests for reimbursement.
  • Identify proper data if the claim qualifies for reporting, if not remove the claim from reporting.
  • Report appropriate claims.
  • Determine validity of CMS liens for all medical related areas
  • Act as a liaison between the internal customer and Medicare Advantage/CMS to; research payment status, explain payment amounts approved, resolve lower-level reconsiderations, verify coverage, explain coordination of benefits pre-authorization and correct billing procedures to internal customers.
  • Assist in the recovery of medical expenditures from the insured, medical providers in accordance with established procedures if applicable.

Employees assigned to the Liability, Bodily Injury, Med Pay, MRTS and Non-MI PIP claim units will handle moderately complex claims involving liability disputes, bodily injuries, and generally valued up to $50,000. Answer coverage and policy questions. Handle Med Pay claims in all states, and PIP claims in KY, MN and ND. Apply the correct liability determination, evaluate the damages and arrive at a fair settlement.

Employees assigned to PIP claim unit are responsible for Michigan PIP Fast Track claims involving minor injuries. Claims will include emergency room treatment and release, primary care physician treatment, and injuries requiring very little follow-up care. May handle losses beyond those identified previously. Work with insureds, physicians' offices and medical insurance carriers to obtain necessary information to complete the claims review process and make the appropriate determinations.

Employees assigned to a Recovery unit will complete recovery tasks on moderately complex claims for all lines of business. The tasks may not cover the entire lifecycle of a claim but will be an expansion of those aspects related to the financial recovery of funds previously paid on a claim from liable parties or other insurance carriers. Additional responsibilities may include the following: evaluating and presenting proofs to support both liability and damage decisions; applying knowledge of venues, negligence laws and case law associated with recovery for all states to determine handling strategies; participating in the arbitration process as an applicant, respondent-counter applicant and as an arbitrator rendering decisions on cases presented to Arbitration Forums; negotiating, settling and recovering receipts; ensuring that funds recovered are accounted for appropriately and settlements are maximized.

With our powerful brand and thementoring,we offer, you will find your position as aClaim Analystcan lead to a rewarding career at our growing organization.

How you will benefit:

Will earn a competitive salary of $23.72- $28.46 per hourly with annual bonus potential based on performance.

  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
    • 401k Match
    • Medical
    • Dental
    • Vision
    • PTO
    • Paid Holidays
    • Tuition Reimbursement

We're looking for candidates who:

Preferred Qualifications:

Education:

  • Associate degree in Business Administration, Insurance, or a related field.
  • Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
  • CPCU coursework or designation

Experience:

  • Significant medical bill analysis experience

Knowledge of:

  • Negligence Law
  • No-Fault Law
  • Essential Insurance Act
  • Fair Trade Practices Act as they relate to claims
  • Auto Insurance Policy contract and coverages
  • Medical terminology and human anatomy
  • CPT, ICD-9 and 10 and revenue codes
  • Property and casualty claim process and procedures
  • FACTS, IPM and CPS'

Required Qualifications (these are the minimum requirements to qualify):

Education (include minimum education and any licensing/certifications):

  • High School Diploma with Insurance or a related field or the equivalent in related work experience

Experience:

  • Operating a personal computer
  • Utilizing software packages (e.g., Word, Excel, Access, PowerPoint, Visio, etc.)
  • 2 years of customer service experience

Ability to:

  • Use automated processing systems
  • Effectively respond to questions/concerns
  • Communicate effectively with others in a work environment, with the public and vendors
  • Independently perform detailed, complex medical bill or similar analysis

Demonstrated skill in:

  • Organization and planning
  • Analyzing and problem solving
  • Written communications to include record keeping and report preparation
  • Decision making
  • Negotiating

Work Environment

(Must reside within 50 miles from Dearborn, Michigan)

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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