Director of Fixed Operations

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

Oversees and optimizes the performance of the factory service and parts departments with primary focus of expansion into direct to retail strategies. This role focuses on maximizing profitability, ensuring customer satisfaction, and driving operational efficiency within these areas. Responsible for setting financial goals, developing marketing strategies, and implementing process improvements to enhance performance.

Essential Functions:

1. Primary Duty: the principal, main, major, or most important duty of this position is to Oversee operational excellence initiatives, including the development and refinement of P&L structures to support financial transparency and performance.
2. Partner with marketing to lead the creation and implementation of marketing strategies tailored to retail product offerings, ensuring alignment with brand positioning and market trends.
3. Design and manage pricing strategies that optimize profitability while remaining competitive in the marketplace.
4. Create and manage technician compensation plans, incorporating retail and warranty-based incentives to drive productivity and service quality.
5. Establish and monitor technician performance KPIs, ensuring alignment with organizational goals and continuous improvement.
6. Evaluate and recommend facility expansion or acquisition opportunities, including lease options such as the Lazy Days facility in Florida, to support strategic growth.
7. Design and implement a standard operating procedures for various operational processes to enhance customer experience and operational efficiency.
8. Provide leadership and support for facility start-up operations across multiple locations, ensuring successful launches and adherence to company standards.

Other Key Responsibilities

1. Perform all other responsibilities as may be assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• Hybrid environment between service centers and office
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Automotive Technology, or related field; MBA or equivalent advanced degree preferred.
• Minimum of 7-10 years of progressive leadership experience in fixed operations, retail product strategy, or automotive service environments.
• Proven track record of managing multi-site operations and leading cross-functional teams
• Strong understanding of P&L management, financial modeling, and operational budgeting
• Experience designing technician pay plans and incentive structures that drive performance and align with warranty and retail service goals
• Experience evaluating facility expansion, acquisition, and leasing opportunities, including site selection and startup execution
• Skilled in establishing and tracking technician performance KPIs to ensure service excellence and operational efficiency

Competencies:

1. Strategic Thinking -Ability to see the big picture and align operational initiatives with long-term business goals, especially in product, pricing, and marketing strategy.
2. Financial Acumen- Strong understanding of financial principles, including P&L management, budgeting, and cost control, with the ability to make data-driven decisions.
3. Operational Excellence- Skilled in designing and optimizing processes that improve efficiency, service delivery, and customer satisfaction across multiple locations.
4. Leadership & Team Development- Proven ability to lead, motivate, and develop high-performing teams, including technicians and operational staff, through clear goals and performance metrics.
5. Customer Focus- Deep commitment to enhancing the customer experience through streamlined intake processes, responsive service models, and quality assurance.
6. Project Management- Capable of managing complex projects such as facility startups, expansions, and acquisitions, ensuring timely execution and strategic alignment.
7. Analytical & Problem-Solving Skills- Adept at analyzing performance data, identifying trends, and implementing solutions that drive continuous improvement.
8. Communication & Collaboration- Excellent interpersonal and communication skills, with the ability to influence stakeholders and foster cross-functional collaboration.

Supervisory Responsibility:

This position has the following positions reporting to it Director of Service Operations.

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Ability to work in a standard office environment with frequent use of computers, phones, and other office equipment. Occasional travel required to retail and service facilities, including site visits for start-ups, expansions, and operational assessments. Must be able to walk, stand, and move through service areas, including shop floors and technician workspaces, for extended periods during facility visits. May occasionally lift or move items up to 25 pounds during facility setup or inspections. Ability to observe and assess technician work environments, which may include exposure to noise, temperature variations, and automotive equipment. Must be able to communicate clearly and effectively in person, over the phone, and via digital platforms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel:

Travel will be 30% of the role.

Preferred Education and Experience:

• 10+ years of progressive experience in fixed operations, retail service management, or automotive operations with at least 5 years in a senior leadership role
• Bachelor's degree in business administration, automotive management, operations or related field

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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