New

Desktop Support Technician

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Irving
Sep 10, 2025
Our client is seeking a seasoned Senior Desktop Support Technician to join its Technical Support Services team. This position is based at the organization's secondary headquarters in Irving, TX, where the selected candidate will serve as the sole onsite IT support specialist. The role demands a high level of autonomy, technical expertise, and professionalism, especially when supporting executive staff and managing critical IT infrastructure. Key Responsibilities: * End-User Support & Troubleshooting * Provide comprehensive desktop support in a Windows 10/11 environment, including hardware/software troubleshooting, peripheral setup, and mobile device support. Resolve escalated technical issues both onsite and remotely, ensuring minimal disruption to business operations. * Executive & Conference Room Support * Deliver white-glove IT support to executive staff, including setup and troubleshooting of video conferencing tools such as Google Meet or Microsoft Teams. Ensure seamless execution of meetings, presentations, and collaborative sessions. * IMAC Services (Install, Move, Add, Change) * Perform installations, configurations, and upgrades of desktops, laptops, printers, and mobile devices. Handle cabling and connectivity tasks, ensuring all systems are properly integrated and functioning. * New User Setup & Asset Management * Manage onboarding processes including account creation, device provisioning, and system configuration. Maintain accurate records of IT assets and ensure compliance with company standards. * Field Site Support (Backup Role) * Serve as the primary backup for field technicians supporting remote sites within a few hours' radius. These locations may include outdoor environments and require support for a full range of technologies, including ruggedized equipment and wireless connectivity. Qualifications: * Minimum 5 years of experience in desktop support within a corporate Windows environment * Strong knowledge of Windows 10/11, hardware imaging, and system configuration * Experience supporting video conferencing platforms (Google Meet, Teams, Zoom) * Ability to work independently and manage IT operations for an entire site * Comfortable with occasional travel to nearby field locations * Excellent communication and customer service skills, especially when working with executive-level staff * Familiarity with cabling, network connectivity, and printer troubleshooting Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irving,TX. Application Deadline This position is anticipated to close on Sep 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.