Manager, Administrative Services

Work Location Type:Hybrid

Req Number 323246

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$93,000.00 to$154,900.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Manager, Administrative Services (MAS) role will build, lead, coach and develop a team of administrative professionals within the Grainger Organization. As an MAS, you will implement and drive an overall strategic plan aligned to function and enterprise goals and oversee service quality and performance management of the administrative professional team. The role requires leadership experience, performance and project management skills, a strategic mindset, and partnership with stakeholders across Grainger. We are looking for a leader with strong communication skills and the ability to influence and motivate with a focus on customer service. You will report to the Senior Manager of Administrative Services.

You Will:

• Manage the administrative professional talent; partnering closely with teams across the organization
• Build, implement and consistently update a hiring, onboarding, and training plan
• Create and monitor service quality metrics for the team, and remedy issues as they arise
• Oversee the day-to-day operations and performance of the team
• Work closely with leaders and other stakeholders to ensure maximum mutual satisfaction and constant performance feedback
• Work closely with leaders, and other stakeholders, of the aligned business areas to understand key business activities/needs
• Execute all performance management processes by liaising with the leaders who are supported by an administrative team member
• Exhibit strategic agility and responsiveness to dynamic business needs
• Drive and oversee cross-functional initiatives to establish and enhance the Administrative Services Function
• Develop and execute strategic plans for the Administrative Services Function, ensuring alignment with enterprise goals
• Be 'the face' of the administrative team to the broader leadership community

• Bachelor's degree, or equivalent work experience
• Minimum of five years relevant experience, with a preference for candidates with prior team management experience
• A deep understanding of administrative assistant roles and responsibilities
• Infrequent travel may be required
• Occasional evening and weekend work may be required
• Experience developing and leading compelling presentations for a variety of audiences
• Strong ability to identify, analyze, and solve problems; ability to settle issues as they arise
• Ability to handle competing priorities, keeping constant sight of the overall objective
• Experience implementing and supporting change management processes
• Strong service orientation and sensitivity in responding to customer needs
• Experience with difficult and confidential situations
• Project management skills

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.