Information Technology Generalist Administrator 2

Are you ready to put your technical expertise to the test in a role that demands agility, curiosity, and strategic impact? Join the Enterprise Technology Services Office (ETSO) Compute and Cloud Services Division as an Information Technology Generalist Administrator 2, where you will perform advanced troubleshooting, diagnostics, and recovery in Microsoft Windows Server environments across multiple agencies. This is your chance to drive secure, seamless operations for the Commonwealth while supporting mission-critical infrastructure and applications. If you are looking for a challenge that grows with you-this is it.

In this position, you will provide essential support for both infrastructure and application environments for agencies served by our Infrastructure and Economic Development Delivery Center. Our team's combined efforts support Community and Economic Development, Transportation, Emergency Management offices across the state while offering you the chance to expand your horizons and advance your career across general and specialized IT areas. Key duties will include:

• Provide expert-level support for Microsoft Windows operating systems, ensuring system stability and rapid issue resolution.
• Troubleshoot complex technical problems across infrastructure and enterprise applications with precision and efficiency.
• Serve as the liaison between the delivery center and enterprise teams, facilitating seamless communication and alignment.
• Report directly to the ETSO Server Operations Manager and contribute to cross-agency initiatives that enhance service delivery.
• Collaborate with diverse teams to support cybersecurity efforts, system upgrades, and enterprise-wide IT strategies.
• Provide advanced troubleshooting and support for Microsoft Windows operating systems across enterprise environments.
• Monitor, maintain, and perform lifecycle care of APC UPS and PDU hardware to ensure power continuity and infrastructure reliability.
• Respond to and resolve incident tickets in a timely manner, prioritizing based on impact and urgency to minimize service disruption.
• Collaborate with enterprise teams to coordinate system updates, patching schedules, and infrastructure enhancements.
• Serve as liaison between the delivery center and enterprise operations, ensuring alignment on technical standards and service expectations.
• Support server operations and contribute to strategic planning for infrastructure scalability and performance optimization.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week. Telework is up to the manager's discretion. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires four or more years of full-time professional experience performing troubleshooting, diagnostics, and recovery in Microsoft Windows Server operating systems within enterprise environments.
• This particular position also requires possession of a current driver's license which is not under suspension.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.