|
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Vice President to join our Innovation team. This role is located in New York, NY - and is a hybrid position. In this role, you'll make an impact in the following ways:
- Shape end-to-end service experiences by creating value chain maps, service design blueprints, and user journey frameworks that uncover pain points, align business processes, and highlight opportunities for innovation.
- Drive strategic insights by synthesizing qualitative and quantitative research, using methods like affinity mapping to distill complex data into clear opportunities that inform vision, roadmaps, and business strategy.
- Facilitate alignment and creativity through design thinking workshops, strategic ideation sessions, and stakeholder engagements that foster collaboration, spark innovation, and build consensus on direction.
- Translate user and business needs into actionable strategies by leveraging journey and experience mapping to highlight critical interactions, uncover unmet needs, and propose solutions that enhance satisfaction, loyalty, and engagement.
- Lead the creation of future-state service concepts through personas, prototypes, and storytelling that clearly communicate design intent and strategic direction, iterating based on client and stakeholder feedback.
- Partner across disciplines with business leaders, product managers, and technology teams to define user and business requirements, align priorities, and ensure solutions deliver measurable value.
- Establish design standards and frameworks that scale across services, including design guidelines, pattern libraries, and systems that embody BNY's design and service principles.
- Continuously improve experiences through user research, usability testing, and service evaluations, ensuring solutions evolve in line with user expectations and organizational goals.
- Bring a forward-looking perspective by staying informed on industry dynamics, customer experience trends, and emerging technologies, applying them to enhance BNY's strategic positioning.
To be successful in this role, we're seeking the following:
- Proven experience as a Service Designer, Engagement Lead, or Strategic Design Practitioner, with a portfolio demonstrating impact in global financial services, fintech, or enterprise-scale transformation projects.
- Strong ability to analyze complex systems and problems, applying structured, analytical approaches to shape service and business strategies.
- Demonstrated expertise in design thinking, facilitation, and ideation workshops that bring diverse stakeholders together to co-create solutions.
- Deep knowledge of service design principles, user journey mapping, and systems thinking to reimagine experiences across multiple touchpoints.
- Experience conducting and applying user research, usability testing, and data-driven insights to inform strategic and design decisions.
- Strong communication and storytelling skills with the ability to translate research and strategy into compelling narratives for executive and cross-functional audiences.
- Proficiency in collaborative tools such as Figma, FigJam, Miro, Adobe XD, or similar platforms.
- A natural relationship-builder and trusted advisor, skilled at influencing across functions and creating alignment with key stakeholders.
- A strategic mindset and creative problem-solver, with intellectual curiosity and the ability to balance vision with execution.
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune, 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
|
BNY Mellon
Sep 09, 2025