Operations Business Analyst III

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Operations Business Analyst III is a key contributor responsible for gathering, analyzing, and documenting business and functional requirements for complex projects and strategic initiatives. This role plays a critical part in designing, developing, and implementing new processes, deliverables, and models that align with business and regulatory objectives.

The ideal candidate brings deep domain knowledge of the supported functional area with the ability to support all Operational areas. They will demonstrate the ability to assess current-state operations, identify impacts of proposed changes, and effectively communicate those impacts to business leaders and readiness teams. The Business Analyst III is adept at driving clarity around requirements, facilitating process improvements, and ensuring successful operationalization of initiatives with minimal supervision. Performs other duties as assigned.

Key Accountabilities

• Requirements Gathering, Documentation and Business Analysis
  
  
  
  • Scope Determination & Impact Assessment: Define scope, assess impact & changes (PM partnership for formal project)
  • Requirements Documentation: Accurately document requirements & interpret changes to current state and assessing impact on the business areas in partnership with stakeholders
  • Standard Operating Procedures (SOP) Development: Create new SOP criteria for business areas & develop net new SOPs, including substantial rewrites
  • Process Flow Analysis: Develop, analyze, & update process flows for business areas.
  • Training & Documentation Needs: Analyze work functions and map processes to determine training & documentation needs
  • Training Coordination: Inform training team of changes through documented business impacts & objectives. (e.g. Consult on call center information to inform reps on explaining changes to members)
  • Implementation Planning: Plan for implementation of new processes, training, communication & change management
  • Alignment Assurance: Ensure alignment between business objectives and systems capabilities
  
  
  
  

• Stakeholder & Project Coordination
  
  
  
  • Cross-Functional Collaboration: Independently navigate across functional departments to execute assigned deliverables and resolve issues or risks with minimal leadership oversight.
  • Project Management Support: Assist Project Managers by documenting project requirements, milestones, tasks & tracking completion
  • Planning: Identify & plan out task needs for successful implementation
  • Meeting Facilitation: Demonstrate strong organizational and facilitation skills, with the ability to lead productive discussions and effectively manage and resolve conflicts among stakeholders
  • Operationalization of Business Requirements: Plan for and operationalize new or changing business requirements in collaboration with business
  • Document Tracking: Track and manage document updates, planning for timeframe completion, coordinating Subject Matter Expert (SME) involvement
  • Stakeholder Engagement: Participate in stakeholder meetings
  
  
  
  
• Technology & System Support
  
  
  
  • Technical Requirements: Identify business needs for technical requirements & collaborate with IT on system enhancements (e.g. discovery)
  • User Acceptance Testing (UAT): Develop UAT test cases, plan UAT testing & train UAT testers
  • IT System Opportunities: Partner with stakeholders to document operational issues related to core systems
  
  
  
  

• Compliance & Regulatory Support
  
  
  
  • Regulatory Requirements: Operationalize regulatory requirements in collaboration with Operational Risk Management (ORM) and business areas
  • Standards Compliance: Adhere to established Operations business analyst standards and utilize defined templates to ensure a consistent and professional experience for all stakeholders.
  
  
  
  

Required Qualifications

• Bachelor's degree or equivalent experience in related field
• 5 years of work experience beyond degree

Preferred Qualifications

• Ability to work with minimum oversight; detail-oriented with general knowledge of business analyst tool kit (e.g., process documentation, requirements gathering, implementation planning, etc).
• 5+ years in Healthcare Industry
• Business Analyst Professional Certification preferred
• Project Management Professional Certification preferred
• Lean/Six Sigma Belt Certification preferred

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI.

The full salary grade for this position is $77,100 - $132,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $77,100 - $115,710. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.