Director, Corporate Facilities

The Workplace and Facilities Management team at Spectrum is a vital part of the organization's Corporate Services division. Spectrum's real estate portfolio comprises approximately 25 million square feet and around 3,400 properties, which vary in size, complexity, and usage. As a Spectrum facilities professional, you will have the chance to work with a team of experts dedicated to providing top-quality maintenance, repair, and operational services to a diverse range of clients. Whether you're interested in building maintenance, project management, sustainability, or any other aspect of facilities management, Spectrum has the resources, support, and expertise to help you achieve your goals. With a commitment to safety, sustainability, and client satisfaction, Spectrum is an ideal place to launch or advance your career in facilities management.

BE PART OF THE CONNECTION

As a Director of Corporate Facilities at Charter Communications, you will be responsible for developing, directing, and implementing plans and strategies for building and property maintenance. Your goal is to create a holistic and seamless occupancy experience for Charter Communication employees and visitors across our Corporate managed portfolio. As a trusted advisor and strategic partner, you will collaborate with other members of the Corporate Services team to ensure comprehensive service delivery. You will focus on the day-to-day integrated facilities management practices, as well as ensuring operational reliability and effectiveness of property services and building operating systems, including mechanical, electrical, plumbing, fire/life safety systems, and more. It will be your responsibility to develop an effective leadership team and assist them in developing their direct reports, driving a high-performance culture that consistently delivers exceptional outcomes.

WHAT OUR DIRECTOR OF CORPORATE FACILITIES ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for developing, implementing, and overseeing robust facilities' operational strategies, focusing on improving the customer experience, relevant function, reliability, and cost optimization.
• Responsible for forecasting, planning, and executing an effective property reinvestment strategy, ensuring properties perform as intended, meet business requirements, and maintain their value.
• Leading and supporting the implementation of a best-in-class facilities management practice, optimizing and efficiently operating properties according to established real estate performance management principles.
• Developing and managing expense and capital budgets to optimize expenditures, following a Total Cost of Occupancy methodology and achieving expected results.
• Developing and implementing a life safety/emergency preparedness program, coordinating with key operational groups.
• Collaborating with Corporate Physical Security, Portfolio Planning, EH&S, and other Corporate Services teams to deliver a comprehensive occupancy experience.
• Collaborating with Portfolio Planning and other Corporate Services leaders on local portfolio optimization and planning, delivering efficient real estate occupancy experiences and solutions.
• Developing positive relationships with internal leaders and external service providers, improving occupancy experience, operational efficiency, and site reliability.
• Managing, leading, training, and developing internal resources, monitoring team performance and providing relevant feedback for improvement.
• Identifying areas of improvement for the team and implementing strategies to optimize the Facilities Management Center of Excellence platform.
• Applying and utilizing KPIs and performance metrics to support operational improvement strategies.
• Leading and participating in sourcing strategies and developing real estate operational best practices.
• Ensuring consistency of experience, processes, and tools across the managed portfolio and in balance with other Corporate managed portfolios.
• Performing other assigned duties.

The Facilities Department ensures smooth day-to-day operations of the location(s), performing various support tasks to maintain a well-functioning building. They handle general maintenance and possess knowledge of corporate facility tasks. Operating in a fast-paced, high-demand environment, they prioritize prompt and efficient response to requests, delivering exceptional customer service with professionalism.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Ability to read, write, speak and understand English
• Ability to show judgment and initiative and to accomplish job duties
• Ability to communicate with all levels of management and company personnel
• Ability to supervise and motivate others
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to handle multiple projects; plan, prioritize and organize effectively and independently
• Demonstrated ability to plan, prioritize and organize effectively and independently
• Demonstrated ability to make decisions and solve problems while working under pressure
• Demonstrated business sense and sense of urgency to achieve business results
• Effective organizational and office management skills
• Effective computer skills including Microsoft Office
• Valid driver's license with satisfactory driving record within Company required standards
  

Preferred Qualifications

• Bachelor's degree or equivalent experience
• Property management designation such as RPA or CPM or equivalent experience
• Commercial real estate facilities, property management or similar experience - 10+ years
• Moderately complex real estate portfolio experience - office and multi-use properties - 7+ years
• Management/Supervisory experience - 5+ years

Working Conditions

• Office Environment
• 10% travel
• Potential overnight, multi-night travel to offices in market areas/out of town
• Be available to respond to after hour emergencies

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life
  

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