Ambulatory Intensice Care Unit Care Coordinator - Medical Assistant

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Ambulatory Intensive Care Unit (AICU) Care Coordinator (MA) functions as the central member of the clinic patient team as both the medical assistant and health coach, directed by the AICU Summit Manager. The Care Codinator acts as the key point of contact for patients managing their chronic conditions and advises patients on goal setting and action plans as the primary focus of managing their disease. Works directly with patients and their caregivers to monitor their care. Identifies and facilitates completion of preventative and follow-up care as it relates to assigned patients.

The AICU is not an acute care team, but a highly trained, integrated primary care team supporting patients with advanced illness. The AICU is part of Old Town Clinic (OTC), a patient-centered primary care clinic providing integrated behavioral and medical health care to homeless and low-income patients in downtown Portland.

Schedule: Monday - Friday, 8:00am - 5:00pm

Location: Old Town Clinic (727 W Burnside Street, Portland, OR 97209)

Compensation: Minimum rate of $27.40 per hour but could increase depending on candidate's experience.

MINIMUM QUALIFICATIONS

• High School or GED required.
• Completion of a Certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational programs (CAAHEP).
• 1 year recent, verifiable medical assistant experience within a health care setting required.
• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
• Must meet CCC privileging requirements as required by FTCA.
• Bilingual (Spanish) preferred.
• Phlebotomy experience preferred.
• Must have current CPR certification.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must have the ability to read labels and distinguish between colors.
• Must be physically able to walk, bend, stoop, be on feet for long periods of time, twist, kneel, reach, squat, pull, lift heavy patients or objects and climb stairs several times a day.
• Must pass a pre-employment drug screen, TB test, and background check.
• Must adhere to agency's non-discrimination policies.
• Must possess the ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientations and treat all individuals with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• With the PCP, manage a panel of approximately 100 patients.
• Lead pre, intake, follow up and post visits for all patients attending appointments in the AICU.
• Participate in daily huddles, weekly clinical/operational meetings.
• Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.
• Advise patients on goal setting and provides action plans for managing their disease.
• Assists physicians with sterile and non-sterile procedure set-ups, patient procedures and examinations.
• Assists with direct patient care procedures and related tasks; rooms patients, assists in obtaining patient histories, collects patient specimens, takes vital signs, prepares charts, and assists with medical examinations.
• Coordinate communications and transactions between patient, ancillary services, consultants, and physicians. Coordinate authorization required by insurance.
• Documents clinical information, including patient phone calls, accurately and completely and within the specified time.
• Maintains clean and orderly exam rooms, hallways and work areas.
• Prepares patient for examination or treatment and performs routine screening tests.
• Explains treatment procedures to patients. Provides patient instructions according to physician orders and established guidelines.
• Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenish as required.
• Reports patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Schedules appointments (new and return) and ancillary tests/surgeries.
• Arranges, processes and coordinates specialty referrals for patients.
• Tracks the flow of medical records and patient information though the clinic.
• Under the direction of the physician, ensure that patient receives results of laboratory and diagnostic tests, special test instructions, and other information in a timely manner.
• Works with insurance companies, HMO staff when needed to assist patient.
• Participate in recruitment of patients to the AICU
• Participates in efforts in Lean AICU operations management for tasks such as minor procedures set up, call management and appointment scheduling.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.

SKILLS AND ABILITIES

• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Ability to solve problems and identify solutions.
• Ability to speak and write effectively at a level appropriate for the job.
• Knowledge of computer systems and software used in functional area.
• Knowledge of inventory management practices.
• Knowledge of medical terminology.
• Knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Knowledge of infection control procedures and safety precautions.
• Knowledge of sterile techniques and special procedures that are applicable to work performed.

BENEFITS - Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays and 2 Personal Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.