Customer Service Representative - PM Shift

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Aug 09, 2025
Are you a confident communicator who thrives in a fast-paced, detail-oriented environment? Join a national team supporting shareholder communications during the critical Fall Proxy season - a time when public companies engage with shareholders to vote on key governance matters. This is a remote, seasonal opportunity ideal for individuals with contact center experience who enjoy helping customers navigate complex topics and processes. Monday - Thursday: 6:00 PM - 11:00 PM Saturday: 12:00 PM - 6:00 PM Note: This is an evening and weekend shift. What You'll Be Doing Shareholder Support & Voting Assistance * Handle inbound and outbound calls and emails from shareholders regarding voting procedures and proxy materials. * Educate shareholders on how to vote online, by phone, or by mail. * Clarify ballot items such as board elections, executive compensation, mergers, and governance proposals. * Assist with requests for paper copies of proxy statements and updates to voting records. Proxy Meeting Support * Support the coordination of shareholder meetings (virtual, in-person, or hybrid). * Help with registration, vote tabulation, and post-meeting reporting. * Ensure votes are securely collected and accurately recorded. Administrative & Technical Tasks * Use Microsoft Office tools and internal systems to manage communications and documentation. * Navigate dual monitors and toggle between systems during live calls. * Read scripts verbatim and take notes while speaking with shareholders. What You Bring * High school diploma or GED. * At least 1 year of contact center experience, including adherence to call metrics and quality standards. * Minimum 6 months of outbound call experience within the last 2 years. * Ability to persuade customers to complete tasks (e.g., casting votes). * Clear, professional speaking voice and strong interpersonal skills. * Comfort working in a fast-paced, high-pressure environment. * Proficiency in Microsoft Office (Outlook, Teams, Word, Excel). * Ability to multitask - read, speak, and type simultaneously. Tech Requirements * Must have a physical address (no PO boxes) for equipment delivery. * Must provide your own USB headset and second monitor. * Must be able to hard-wire into your internet if needed. * Minimum internet speed: 50 Mbps download / 10 Mbps upload. Top Skills * Customer Service * Call Center Operations * Outbound Communication * Microsoft Office * Interpersonal & Problem-Solving Skills Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.