Bilingual Spanish/English-Loyalty Services Representative

TEKsystems
$22.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Aug 09, 2025
Job Title: Loyalty Services Representative Location: Onsite - 5 Days a Week Schedule: Monday to Friday, 7:30 AM - 6:00 PM CST Employment Type: Temp to Perm Job Summary As a Loyalty Services Representative, you will be the first point of contact for customers, delivering exceptional service and support. You'll play a key role in retaining policyholders by showcasing the value of Combined Insurance products and services. This role requires professionalism, empathy, and a strong understanding of our offerings to create a positive customer experience. Key Responsibilities * Provide support and information to designated customers including Worksite, Workplace, Individual Policyholders, and other lines of business administered by Combined Insurance. * Handle inbound and outbound calls to assist customers considering cancellation, offering solutions and highlighting product benefits. * Collect and process premiums (current and past due). * Support additional domains such as claims intake, billing, policy administration, and agent servicing as needed. * Independently resolve 90% of customer inquiries using available tools and resources. * Accurately collect documents and enter data across multiple systems. * Set clear expectations and provide guidance to policyholders. * Meet or exceed departmental KPIs including quality, handle time, close rate, and more. * Contribute to process improvements and provide feedback to leadership. * Perform other duties as assigned. * Flexibility to work various shifts within the designated timeframe. Required Skills * Strong verbal and written communication skills. * Ability to assess customer needs and recommend appropriate solutions. * Critical thinking and problem-solving abilities. * Collaborative mindset to resolve service or claim-related issues. Qualifications * High School Diploma required; Bachelor's degree preferred. * Minimum 1 year of contact center experience. * Experience in customer retention and sales preferred. * Health/Life Insurance license is a plus. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.