NOSC Technician

SMS is seeking an Network Operations Center (NOC) Technician in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations.

The ideal candidate will be detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. You will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays. Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA).

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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The shift is day shift Sunday-Wed 0600-1800.

Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools.
• Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation.
• Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.
• Escalate to senior engineering staff if issue is not resolved.
• Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy).
• Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators.
• Execute standard operating procedures and provide input to enhance operational documentation.
• Support compliance with federal IT security policies and incident response protocols.
• Participate in scheduled maintenance windows and emergency outages as needed.
• Maintain situational awareness of the health of IT infrastructure and provide regular status reports.

• BS degree and 4+ years of prior relevant experience in a network operations, help desk, or IT support role or Masters degree with 2+ years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.
• Oral and written communication for change procedures, and management updates
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Strong problem-solving and communication skills.
• Ability to work in a high-availability, fast-paced environment with attention to detail.
• Must possess an active Security+ or equivalent
• Must possess an active DoD TS/SCI clearance at time of consideration.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.