Remittance Research Specialist - Hybrid

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Summary

This position is responsible for overseeing daily payment remittance operations that support receivablesmanagement in line with the company's payment remittance practices and policies for all relevant affiliatesand customer segments. The ideal candidate should be familiar with and understand common payment remittance and cash application terminology, as well as be capable of taking action on the remittanceprocess, including related system interfaces and applications. Effectively interacting with coworkers andcustomers (both internal and external) is crucial. A candidate must possess a strong skill set to ensureefficiency, accuracy, and compliance with ethical standards.

Duties/Responsibilities

- Maintain knowledge of Remittance Operations' business rules, policies, procedures, and systems.
- Participate in and contribute to performing team quality control for accuracy and efficiency.
- Adhere to performance service levels for payment accuracy and timeliness.
- Communicate with customers, peers, internal teams, and management about relevant remittanceactivity through telephone, email, fax, and USPS for special cases outside standard policies and
procedures.
- Provide support for special projects related to operational issues in Remittance Operations.
- Coordinate with other operational organizations to ensure effective collaboration in resolvingcustomer issues.
- Participate actively in team meetings and town halls and comply with all company-mandated
trainings.
- Assist other teams with payment inquiries, refunds, transfers, reconnects, disconnects, and otheroperational processes.
- Payment Processing Expertise: Skilled in managing remittance procedures, including electronicfunds transfers (EFT), ACH payments, wire transfers, credit card payments, and check processing.
- Data Entry and Accuracy: Demonstrates strong attention to detail for precise data entry andreconciliation of high-volume transactions, reducing errors in a fast-paced environment.
-Cybersecurity Awareness: Understanding secure data handling practices to protect sensitive
financial information in a remote work setting.
- Understanding of Remittance Cycles: Knowledge of payment cycles, batch processing, andreconciliation timelines to ensure timely and accurate remittances.
- Risk Management: Recognizing and reducing risks associated with payment errors, fraud, orcompliance problems in remittance processes.

Competencies

Emotional intelligence, courage, credibility, resiliency, customer-focused, drives for strategic results,
collaboration, technical skills, and growth.

Education
- A bachelor's degree in business or a related field from an accredited four-year university is preferred.
- Experience may be substituted for a college education; in such cases, a high school diploma or its
equivalent is required.

Experience

- 5+ years' relevant remittance operations work experience with as many years working in SAP/CCS.
- Knowledge of the utility and/or deregulated energy industry is a plus.
Special Skills/Knowledge Requirements
- Knowledge of remittance processes and supporting systems (SAP/CCS), interfaces, and channels
(EDI, IVR, Lockbox, and Web), as well as applications like Paymetrics.
- Integrity and Ethical Conduct: A strong commitment to maintaining confidentiality, adhering to a
code of conduct, and ensuring transparency in all financial dealings.
- Self-Motivation and Discipline: The ability to work independently with minimal supervision,
managing time effectively to meet deadlines in a high-volume environment.
- Problem-Solving: Quickly and effectively resolving discrepancies, payment disputes, or systemerrors, with a proactive approach to identifying root causes and minimizing customer impact.
- Adaptability: Flexibility to manage changing priorities, new processes, or urgent tasks.
- Attention to Detail: Ensuring precision in reviewing customer inquiries, researching payments,and documents for quick resolution to mitigate customer impact.
- Internal Collaboration: Effectively working with cross-functional teams (e.g., accounting,customer service, IT) through virtual tools like Microsoft Teams or email to resolve issues and
streamline processes.

- External Communication: Maintaining professional and clear communication with customers, vendors, or banking institutions to clarify payment details, resolve disputes, or provide updates, often via email.

- Written Communication: The ability to draft concise, timely, professional correspondence
- Interpersonal Skills: Building trust and maintaining positive relationships with internal andexternal customers, even under high-pressure conditions.
- Time Management: Efficiently balancing routine tasks with urgent requests, maintainingproductivity without direct oversight.
- Technology Proficiency for Remote Work: ability to be comfortable with virtual collaborationtools (e.g., Zoom, Microsoft Teams, VPNs) and the ability to troubleshoot fundamental technical
issues independently.
- Self-Accountability: The ability to maintain consistent performance for payment accuracy and
timeliness and follow organizational standards without in-person supervision.
- Digital Communication Etiquette: Maintaining professionalism in virtual settings by respondingpromptly and communicating clearly via emails, chats, or video calls.
- Knowledge of Excel, SQL, and Power BI is a plus.
-Maintain professional conduct by demonstrating integrity, professionalism, and emotional
intelligence.
-Customer Service Orientation: Ability to handle client or vendor inquiries about payments
professionally, building trust and satisfaction.
- Technical acumen is a plus-ability to translate operational issues with IT for resolution.
- Uphold integrity, encourage collaboration, and maintain clear communication both internally and
externally.

Working Conditions

- Fast-paced environment with a high-volume workload.
- Remote/hybrid environment; work-from-home setup required.
- Minimum of 2 days per month in the office required (Tues &Thurs)
- Frequent use of computers, such as typing on keyboards and viewing multiple monitors.
- Overtime may be needed during high peak times

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.