AG-Manager, Customer Master Data

Location:

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

• Pay - $70,000-$110,000 Annually

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Neelam Patel / neelam.patel@airgas.com / 9133435762

Job Description: The Manager of Customer Master Data is responsible for leading a team of approximately eight associates in the West Division, ensuring the accurate and timely creation and maintenance of customer accounts. This role plays a key part in supporting business operations by overseeing all customer master data processes, coordinating related projects, and driving continuous improvement efforts. The Manager will allocate resources effectively, maintain service levels, and provide day-to-day leadership and mentorship to ensure team performance aligns with organizational goals.

• Ensure the timely and accurate setup and maintenance of customer accounts across the West Division.

• Oversee customer onboarding activities, including coordination and follow-up on all required account setup steps.

• Oversee the team's review and processing of customer change requests to ensure consistency with internal policies, data standards, and service-level expectations.

• Manage customer account review processes and lead initiatives to improve data integrity and customer account cleanup.

• Lead, mentor, and develop customer master data associates to support their professional growth.

• Responsible for interviewing and training employees; planning, assigning, and directing work;

completing performance reviews and corrective action plans; addressing complaints and resolving

problems.

• Foster a positive, collaborative team culture aligned with company values and performance goals.

• Monitor and manage daily team workflow to ensure appropriate workload distribution and adherence to service-level expectations.

• Allocate resources effectively to support business priorities and project demands.

• Develop and maintain performance reports to monitor key metrics, identify trends, and communicate results to West Division leadership.

• Lead division-level projects related to customer master data, including acquisition integrations and process improvement initiatives.

• Collaborate with cross-functional teams - Sales, Pricing, Operations, and IT - to streamline and standardize customer master processes.

• Engage with corporate, regional, and divisional stakeholders to promote consistency and alignment across the organization.

• Serve as the point of contact for internal and external auditors to ensure compliance with customer data processes and controls.

• Ensure that all practices comply with organizational policies and applicable laws and regulations.

• Assist pricing and regional operations teams with inquiries related to customer master data and pricing structure.

• Participate in special projects and perform other duties as assigned.

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education:

• BA or BS in business or related discipline preferred

• Minimum 5 years of experience in a system/data integrity role, or a role with heavy emphasis on customer management, preferred

• 2+ years of experience in positions of increasing responsibility

• Proficiency in Microsoft Office and Google G Suite

• Prior experience with SAP, Vistex, and PROS systems preferred

• Microsoft SQL Server experience is a plus

• Proven track record of success in prior roles, having demonstrated leadership skills and the ability to assume increasing responsibilities in a rapidly changing environment

• Proven ability to manage and prioritize multiple tasks in a fast-paced and evolving environment

• Excellent oral and written communication skills

• Ability to analyze and effectively present large data sets

• Strong organizational, team-building, and people skills, including the ability to work and navigate within a complex organization

• Advanced knowledge and proficiency in Microsoft Excel

• Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment, as well as the ability to discern when to escalate issues

• Demonstrate initiative and ability to work both independently and with a team

• Experience integrating new technologies into day-to-day operations

• Ability to deal with difficult situations in a diplomatic and professional manner

• Exhibit customer-focused behaviors such as building positive relationships and striving to understand customers' needs, both internal and external

• A positive approach and willingness to learn

• Ability to promote collaboration, coordination, and teamwork across organizational boundaries.

• Displays a strong personal commitment to successfully managing and completing all aspects of projects.

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employee may be required to remain stationary for extended periods of time.

• Employee may occasionally be required to transverse through office and/or manufacturing locations.

• Employee will frequently be required to actively listen and exchange information.

• Employee will be required to observe and assess information received via computer.

• Requires use of computer and telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is exposed to a normal office environment.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement.

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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