Customer Care Representative

United in Performance. Inspired by Innovation.

Location:

Customer Service Representative can work at either Salt Lake City, Utah or Elko, Nevada

Work Type:

Onsite, Monday to Friday, 40 hours a week

Sponsorship & Relocation:

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity DOES NOT provide relocation benefits

Mission:

The Customer Care Representative plays a critical role as the customer relationship expert, responsible for maximizing customer satisfaction through upselling and maintaining strong relationships. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

This role operates in a fast-paced environment, focusing on legendary customer experiences and high customer satisfaction. Responsibilities include responding to inquiries, managing inside sales processes, collaborating with the Sales Team, and providing technical support. Additionally, they assist in growing parts revenue, expediting orders, creating quotes and proposals.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Responsibilities:

• Ensure excellent customer satisfaction by effectively responding to inquiries promptly and providing requested information on products and services.
• Maintain strong relationships with new and existing customers and identify upsell opportunities during their interactions with the customer.
• Investigate and resolve concerns related to parts sales, pricing, deliveries, returns and warranties
• Create quotes, proposals, and return merchandise authorizations (RMAs), ensuring timely processing and follow-up.
• Collaborate with customers for future parts ordering, proactive planning, and utilization of Epiroc e-commerce platforms.
• Participate in employee development programs, including training and personal development opportunities.
• Share new potential revenue opportunities with the Epiroc Sales Organization to pursue with existing customers.
• Complete continuing education on product lines that they support

Requirements:

• High School Diploma or equivalent education is required, and 1-2 years of relevant work experience in an Inside Sales/Customer Service role
• Mining and/or construction industries experience highly preferred
• Proficiency in MS Office, especially Word, Excel, and Outlook
• Self-motivated, detail-oriented, highly organized being able to manage multiple priorities at once ensuring high quality standards and accuracy
• May be required to work on-call hours as business needs require

Benefits:

• Compensation: $20.23-$30.35
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.