Senior Director Heart and Vascular Institute, Ambulatory and Inpatient Operations

Role Summary:

The MGB HVI is seeking an exceptional leader to serve as a Senior Director leading the HVI Cardiology ambulatory and inpatient areas across AMCs. As the Heart and Vascular Institute continues with MGB integration and coordination across all sites, the Senior Director will play an integral part in delivering efficient, patient centered clinical operations, as well as development and execution of a strategic MGB wide vision for ambulatory and inpatient services. The Senior Director will work closely with hospital and HVI leadership to ensure close alignment with the system structure and goals.

Working closely with the HVI clinical and administrative leadership, the Senior Director will oversee integrated, patient centered, and optimized clinical operations across Cardiology ambulatory practices and inpatient services. This person will establish common expectations, processes, and systems to improve the consistency of practice operations across Cardiology ambulatory sites. Working closely with the MGB Ambulatory Care Transformation team, the Senior Director will help to lead improvements for a single access point for scheduling into Cardiology and receiving testing across the system. Working closely with the AMC and Community physician leadership, the Senior Director will develop strategies for maximizing MGB inpatient assets in the community, increasing utilization of MGB Home Hospital, improving patient transfers, establishing care team models, and delivering on efforts that reduce patient length of stay.

Strategic development:

• In partnership with HVI leadership, the Senior Director determines the overall vision, mission, direction, goals, and objectives for cardiovascular ambulatory and inpatient operations.
• Provides operational oversight and participates as a critical leader determining staffing, equipment, space needs, workflows, finances, and other interfaces with hospital departments.
• Identifies, evaluates, and recommends new business ventures, affiliations, and partnerships consistent with the strategic plans and the growth and market objectives of the AMCs. Works with departmental and hospital leadership and relevant MGB departments to prepare the necessary business plans and documentation.
• Serves as a critical member and senior leader for the Heart and Vascular Institute administrative team(s). Establishes and maintains clear communications with Institute leaders as to each area's performance. Interacts and builds strong working relationships with peers and clinical leadership from other divisions and hospitals. Cross covers as needed to support leadership in the Institute.
• Works with hospital leadership to evaluate and monitor performance of the AMCs to support the delivery of services and the operational goals of cost containment, quality enhancement, developing a culture of safety, and patient experience.
• Develops leadership structure that maximizes clinical integration and coordination with ambulatory practices in the community.

Clinical Operations:

• Develop a series of operational standards and metrics for a consistent patient and provider experience across the Heart and Vascular Institute. Integrated standards include (but are not limited to)
  • Template utilization
  • Staffing ratios
  • MD/APP teams
  • Follow up visit frequency by MD/diagnosis
  • New pt/Est slots per session
  • Clinic schedules and visit lengths
  • Call coverage and scheduling support
• Develops practice staffing workflows with best practices for optimal staffing experience. Ensures top of license activity for range of staff roles.
• Facilitate providers and staff going to multiple locations and practices across HVI as desired.
• In collaboration with HVI leadership, leads the evaluation, development, and implementation of strategies for the growth, improved access, eliminating cancellations, and integration of clinical services throughout MGB.
• Develops a consistent inpatient coverage team model across AMCs to accommodate current and increased bed growth over the next several years.
• Develop and implement strategies to optimize decanting of secondary care out of AMCs to community hospitals and home hospital.
• In partnership with relevant chiefs, ACMO, directors, and clinical operations leaders, oversees operations of clinical services provided in ambulatory and inpatient services across multiple campuses. Works to achieve system level clinical and quality goals.
• Develops appropriate staffing models and ratios that accommodate ongoing ambulatory and inpatient growth. Project and forecast needs as part of the budgetary process.
• Works with clinical leadership to develop, implement and maintain adequate staffing for management, administrative staff, medical assistants, nursing and other support staff to accommodate growth and access for ambulatory practices.

Essential Functions:

• Create and manage budgets, monitor financial performance, and take corrective action as needed.
• Providing management, guidance and support to administrative leaders (5-8 FTEs), provides mentorship to ensure their success and to hold them accountable for achieving operational goals.

• Quality and Safety - Monitor and evaluate the quality of work output Research and analyze data to identify areas of improvement.

• Develop and implement strategies to improve the performance of the HVI procedural areas.
• Achieve operational goals including volume, financial, people, quality and safety.
• Develop, implement, and monitor policies and procedures to ensure efficient operations.
• Develops letters, presentations, announcements, and other communications.
• Keeps current regarding trends and developments in the health care field.
• Serves as a stand-in for the HVI Administrators in relevant meetings if needed and on committees as needed or assigned by EA.
• Leads or participates in special projects or other related tasks as requested or required.
• Supports the development HVI website material.
• Performs other duties as assigned
• Complies with all policies and standards

Other

• Oversees general administrative matters.
• Develops letters, presentations, announcements, and other communications.
• Keeps current regarding trends and developments in the health care field.
• Serves as a stand-in for the HVI Administrators in relevant meetings if needed.
• Serves on committees as needed or assigned by EA.
• Leads or participates in special projects or other related tasks as requested or required.
• Supports the development HVI website material.
  

Qualifications

• Master's degree in business administration, public health, public administration strongly preferred. Bachelor's required.
• 5+ years administrative/management experience in an academic medical center required.
• Supervisory experience required.
• Outstanding organizational skills to manage many competing responsibilities and priorities.
• Ability to delegate, effectively supervise, and plan for the timely and successful completion of objectives.
• Exceptional interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people.
• Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.
• Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency including departmental leadership, administrative staff, clinical and research faculty, and leaders across the AMCs and MGB.
• Excellent negotiation skills in complex internal and external situations.
• The ability to independently resolve quickly most problems encountered.
• Demonstrated sensitivity, discretion, and judgment regarding confidential matters.