Collections Manager

Essential Functions

* Develop and execute strategies to improve collection rates and reduce delinquency.
* Forecast collection trends and set strategic goals based on data analysis.
* Maintain, manage, update all information, and recommend enhancements to optimize Firm collection software.
* Manage distribution of monthly notices to billing attorneys regarding outstanding accounts receivable.
* Manage distribution of monthly client statements.
* Delegate, prepare and process write-offs as requested.
* Follow-up with Attorneys, Legal Executive Assistants and Billing Analysts to ensure timely processing and accurate applications of cash.
* Ownership of efficiently and accurately researching and resolving unapplied retainers, unapplied cash, cost credits, and other AR issues.
* Work with the Controller to ensure proper financial effect of all cash application functions, which will provide the data for an accurate Daily Cash Report.
* Resolve escalated collections issues, brought to light by team, and train on resolution so they are empowered going forward, if possible.
* Understand and demonstrate all facets of collection functions, including billing and client payments
* Ensure compliance with internal policies and client guidelines.
* Develop and implement strategies to identify trends, risks and opportunities leading to improved collections processes.
* Maintain accurate documentation of payment agreements and terms within software for reporting purposes.

Non-Essential Functions

* Other duties may be assigned, as necessary.

Minimum Qualification

* College degree or commensurate experience with high school diploma.
* Law firm or professional services background preferred.
* Individual should have previous knowledge of legal collections.
* Basic to intermediate skill level with Excel is required.


Success Factors

* Must be detail oriented.
* Must have excellent oral and written communication skills.
* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
* Interpersonal skills necessary to maintain effective relationships with attorneys and staff via telephone, email or in person to provide information with ordinary courtesy and tact.
* Ability to effectively manage through problems and seek resolution with minimal supervision.
* Knowledge of Elite 3E a plus.
* Proficiency in Microsoft Office products such as Word, Excel, Outlook.

Work Environment

* Non-smoking environment.
* Must be available to work beyond normal work hours.
* Must be able to work under tight deadlines and stressful situations.
* Hybrid work arrangements are available for this position.

The anticipated base salary range for this position is $125,000. The actual base salary offered will be dependent upon the applicant's experience and qualifications, as well as other job-related factors, including but not limited to, relevant skills, education, certifications or other professional licenses held, and if applicable, geographic location.

Steptoe offers a full range of benefits for you and your eligible dependents. Benefits currently include: medical, dental, vision, life, disability, dependent care, health care flexible spending accounts, 401K Plan, Profit-Sharing, Paid Time-Off and a robust Wellness Program.

Steptoe LLP is an equal opportunity employer EOE/AA/Minority/Female/Disability/Veteran. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and expression, marital status, mental or physical disability, genetic information, or any basis proscribed by applicable statutes.