New

Senior Director, Billing Experience Transformation

Altice USA
United States, New York, Long Island City
Jul 30, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Sr. Director of Billing Experience Transformation will lead and oversee critical initiatives to modernize and optimize billing processes, driving automation, operational efficiency, and revenue optimization. This role requires close collaboration with vendors, technical teams, and cross-functional stakeholders to ensure seamless integration and successful execution of transformation strategies. The Sr. Director will play a pivotal role in managing change, mitigating risks, and aligning technology solutions with business objectives to deliver a superior billing experience. Responsibilities Process Modernization Leadership: Lead and oversee initiatives to improve and modernize billing processes, emphasizing automation, efficiency, and revenue optimization while ensuring alignment with organizational goals and customer needs. Vendor Management: Work closely with external vendors to ensure key objectives are met, evaluating the cost-benefit of a balanced outsourcing strategy for critical billing functions and maintaining strong partnerships to support transformation efforts. Technical Collaboration: Partner with technical teams to drive tool updates, assess technology considerations, and implement both short-term and long-term changes required to support billing transformation strategies. Change Management Execution: Execute the organization's change management methodology, collaborating across departments to assess user impact, mitigate risks, and ensure smooth adoption of new processes and technologies. Stakeholder Integration: Facilitate seamless integration of billing initiatives across teams (e.g., IT, finance, customer service) and stakeholders, ensuring consistent communication and alignment on project deliverables. Performance Monitoring: Track and report on the progress of transformation initiatives, providing insights to senior leadership on efficiency gains, revenue impacts, and process improvements. Team Oversight: Manage and mentor a team of professionals, fostering a culture of accountability, innovation, and collaboration to achieve transformation objectives. Qualifications Bachelor's degree in Business, Operations, Technology, or a related field (Master's degree preferred). 10+ years of experience in billing operations, process improvement, or transformation roles, with at least 3 years in a leadership capacity. Demonstrated success in leading billing modernization initiatives, with a focus on automation and revenue optimization. Strong vendor management experience, including negotiation and cost-benefit analysis for outsourcing strategies. Proven ability to collaborate with technical teams on technology implementations and updates (e.g., billing systems, automation tools). Expertise in change management methodologies and risk mitigation strategies. Excellent project management skills, with the ability to oversee multiple initiatives and deliver results on time and within budget. Strong communication and interpersonal skills to build relationships with stakeholders at all levels. Preferred Skills: Experience working with billing platforms (e.g., SAP, Oracle, NetSuite) or automation technologies. Background in managing cross-functional teams in a fast-paced, technology-driven environment. Analytical mindset with proficiency in assessing operational and financial impacts of transformation efforts. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $161,186 - $264,805/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.