Business Analyst, Global Services Sales COE

Cisco Systems, Inc.
United States, North Carolina
Jul 30, 2025
The application window is expected to close on: 8/6/25 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Successful candidate will be located in the US Major East Coast Cisco Market or US-Remote Meet the Team The Global Services and Buying Programs Sales team is anchored in one unified vision: We accelerate customer value realization through premium services and buying programs. Our team empowers sellers to drive Cisco's durable growth by fostering a culture of high performance, continuous improvement, and professional development. As trusted advisors to Global and Regional Sales and Customer Experience leadership, we unite diverse expertise to deliver exceptional value to our customers and create significant business impact in a truly integrated Cisco environment Your Impact As a Business Analyst within the Global Services Sales Center of Excellence (CoE), you will play a vital role in enabling data-driven decision-making and operational excellence across the global services business. Reporting to the CoE Leader, you will collaborate closely with regional CoE Program Managers, sales leaders, sellers, and operations teams to deliver actionable business insights, develop critical reporting and dashboards, and drive continuous improvement. Your work will directly support key initiatives to increase services attach rates, penetration, and premium services mix, while identifying risks and opportunities for business growth. Business Insights & Reporting: Develop and deliver comprehensive monthly reporting packages covering all areas of the CoE, providing actionable insights to drive performance and support strategic business decisions. Data Analysis & KPI Monitoring: Gather requirements, analyze data, and develop robust dashboards and reports to monitor key performance indicators, such as services attach rates, penetration, missed attach opportunities, true-up/true-forward (TU/TF) opportunities, and lapsed renewals. Stakeholder Collaboration: Partner with the CoE Leader, regional program managers, Global Services and Buying Program Sales teams, Sales and CX Finance, and Services Sales leaders to understand business needs and align analytics priorities. Process Optimization & Automation: Proactively identify and recommend process improvements and automation opportunities to increase efficiency, data accuracy, and quality across reporting workflows. AI-Driven Solutions: Discover and implement AI optimization to enhance CoE workflow execution, data integrity, and the overall quality of reporting and processes. Opportunity Identification: Support identification, data scrubbing, quoting, and booking processes for TU/TF opportunities, and analyze shipment and missed attach data, including long-tail opportunities. Renewal Risk Management: Track and report on 180-day renewal lapses, identifying risks and opportunities for sellers to maximize service renewal performance. Best Practice Sharing: Contribute to cross-regional knowledge transfer by sharing reporting best practices and supporting continuous improvement initiatives. Minimum Qualifications Bachelor's degree or equivalent experience in Business, Data Analytics, Data Science, Information Systems, or a related field. 3+ years of experience in data analysis, business analytics, or a similar role (technology or sales operations experience preferred). Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, Excel). Preferred Qualifications Strong analytical, problem-solving, and data management skills. Experience with sales operations data, quoting, and booking systems is a plus. Excellent attention to detail and ability to communicate findings to both technical and non-technical audiences. Strong organizational skills, able to manage multiple priorities in a fast-paced environment. Advanced skills in Excel, PowerPoint, and data storytelling. Experience in a technology or sales operations environment. Experience working with Salesforce (SFDC), Tableau, or Sales Console. Strong understanding of Cisco Services, Services Buying Programs, and related sales and operational programs. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.