New

Key Account Manager - Onboarding Specialist

Cision
United States, Ohio, Cleveland
Jul 29, 2025
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. What You'll Do Drive new business growth and expand revenue within existing accounts through high-volume outreach (calls and emails). Consistently meet or exceed sales targets and KPIs related to client retention, upselling, and pipeline generation. Maintain an in-depth knowledge of all Cision products and services and identify cross-product opportunities. Actively contribute to a positive team culture and demonstrate alignment with Cision's core values. Develop and execute marketing strategies tailored to your assigned territory and clearly communicate your plan to leadership. Partner with internal teams to create strategic, integrated solutions tailored to client needs. Educate clients on new offerings and respond to all inbound inquiries from your designated accounts. Manage contract negotiations with professionalism and poise, even in competitive scenarios. Balance proactive outreach with responsive client support through exceptional time management and organization. Serve as the go-to contact for your clients, delivering outstanding customer service and support. Report weekly on activity, forecasts, and business outcomes to your manager and sales leadership. Apply Miller Heiman sales methodology to guide client conversations and progress deals. Use Salesforce.com to manage pipeline activity, document interactions, and ensure timely renewals. Support other team goals and take on additional responsibilities as needed. What We're Looking For Bachelor's Degree required. 0-1 year of sales or client-facing experience preferred. Interest in public relations, media, content, and communication. Strong interpersonal and communication skills - both written and verbal. Excellent organizational skills and ability to prioritize in a fast-paced environment. Meticulous attention to detail and a commitment to accuracy. Familiarity with CRM systems, especially Salesforce.com, is a plus. Proficiency in Microsoft Office tools. Willingness to work flexible hours based on team or client needs. Commitment to continuous learning through an Individual Development Plan (IDP). As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatchandFalcon.iosocial media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visitwww.cision.comand follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a "Top Diversity Employer" for 2021 byDiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review ourGlobal Candidate Data Privacy Statement to learn about Cision's commitmentto protecting personal data collected during the hiring process.