New 
Customer Service/Inbound Sales - Sioux Falls, SD
 Midco | |
remote work
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 United States, South Dakota, Sioux Falls | |
 Jul 29, 2025 | |
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Work from home options after training. Free Midco internet and TV starting day 1! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.
JOB PURPOSE: Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market. KEY FUNCTIONS: * Service incoming and outbound calls from residential customers inquiring about Midco products and services. * Identify the right products and services for customers through value based selling techniques. * Sell and up sell Midco products and services to new and existing customers. * Perform proactive outbound calling associated with sales and marketing campaigns. * Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations. * Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features. * Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions. * Follow up with leads and contacts in a timely fashion. * Exceed organizational goals for revenue, upselling, and add-on selling. * Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams. * Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience. * Communicate effectively and professionally in all forms of communication with internal and external customers * Adhere to Midco privacy guidelines to ensure each customer's privacy. * Maintain regular attendance as required by your position. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: * Actively participate in team efforts to support and establish exceptional customer experiences. * Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments * Support the mission, vision, and values of Midco. * Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. * Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. * Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment. * Multi-task without loss of efficiency or composure. * Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership * Identify opportunities for improvement while creating and implementing viable solutions for customers. * All employees are required to actively follow Midco policies and procedures. * Perform other duties as assigned. EXPERIENCE AND EDUCATION: * High school diploma or GED required. * Bachelors in Marketing or Business Administration preferred. * At least 1 year of previous sales or relevant customer service/sales experience preferred. * Ability to meet and exceed quota or goals. * Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint). WORK ENVIRONMENT AND PHYSICAL DEMANDS: * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. * The noise level in the work environment is moderate to loud. * Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. | |