New

Desktop Support Technician

TEKsystems
$18.00 - $22.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Lynchburg
Jul 29, 2025
Description: We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. This role will be responsible for providing technical support to end-users, maintaining desktop environments, and playing a key role in the deployment and support of Windows 11 across the organization. Key Responsibilities: * Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues. * Lead or assist in the deployment of Windows 11, including imaging, configuration, testing, and rollout. * Troubleshoot and resolve issues related to Windows 11 compatibility, drivers, and user settings. * Install, configure, and maintain desktops, laptops, printers, and other peripherals. * Support Microsoft 365 applications, VPN connectivity, and remote access tools. * Maintain accurate documentation of support requests, resolutions, and asset inventory. * Collaborate with other IT team members to ensure smooth onboarding/offboarding processes. * Provide in-person and remote support to users across multiple departments. * Ensure compliance with IT policies, security standards, and best practices. Qualifications: * 2+ years of experience in desktop support or a similar IT support role. * Hands-on experience with Windows 10 and Windows 11, including deployment and troubleshooting. * Familiarity with imaging tools (e.g., MDT, SCCM, or similar). * Strong knowledge of Active Directory, Group Policy, and basic networking concepts. * Excellent communication and customer service skills. * Ability to work independently and manage multiple priorities. * CompTIA A+, Microsoft certifications, or equivalent experience preferred. Preferred Skills: * Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk). * Knowledge of scripting (PowerShell) for automation tasks. * Exposure to enterprise environments and ITIL practices. Pay and Benefits The pay range for this position is $18.00 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lynchburg,VA. Application Deadline This position is anticipated to close on Aug 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.