Program Support Specialist (Remote)

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues.

Our Mission:Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision:An inclusive world empowered by Alliant alumni.

Our IMPACT Values:

• Inclusion:We value and engage the rich diversity of the Alliant community.
• Mentoring:We provide guidance and create enabling environments for success.
• Passion:We bring enthusiasm, creativity, and authenticity to our work.
• Accountability:We act with integrity and responsibility in all we do.
• Communication:We are responsive, transparent, and respectful in our interactions.
• Teamwork:We collaborate to develop innovative solutions for our community.

Position Summary:

Under the general direction of the Dean/Assistant Dean or designee, the Program Support Specialist (PSS) will work to support the University's academic departments.

The PSS is responsible for assisting their Program Director and faculty in the ongoing program operations that maintain and enhance high standards of service to students, faculty, and staff. The PSS will ensure open lines of communication are maintained with campus departments to proactively assist in resolving student issues while providing exceptional customer service.

The PSS will also manage sensitive information necessitating considerable use of tact, discretion and judgment; and must exhibit a high level of professionalism. The PSS is a program support "generalist" position that requires a high level of interface with campus constituencies including, but not limited to, Deans, program directors, faculty, academic advisors, and non-program faculty and staff.

Starting Salary:$22.56 an hour (37.5 hour work week).

BenefitsPlans Include:Medical/Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Minimum Qualifications:

Education: Bachelor's degree from an accredited college or university, or an equivalent combination of education and experience.

Experience: Demonstrated experience with constituent interface and problem solving in multi-cultural environments. One (1) year of professional experience in a post-secondary institution is preferred; similar experience will be considered.

Certifications, Licenses, etc.: None.

Skills:

* Proficient computer skills, especially with Microsoft Office and have experience with student data systems, preferably CampusNexus Student (CNS). Ability to learn new technologies and software quickly.

* Strong administrative, planning and organizational skills.

* Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.

* Demonstrated ability to communicate effectively, both orally and written.

* Outstanding interpersonal skills with the proven ability to work effectively as a team player and create and sustain a collegial, collaborative and team-oriented environment; highly motivated, focused and results oriented.

* Ability to exercise discretion and tact in all interpersonal contacts.

* Ability to maintain confidentiality at all times.

* Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.

* Ability to be optimistic, positive and supportive in all interactions with others.

* High level of accuracy and attention to detail and must be able to prioritize the required workload.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Provides administrative support to departmental committees and processes.

* Collaborates with and supports Program Directors in achieving program goals.

* Assists with and coordinates departmental functions, including, but not limited to, scheduling meetings, taking meeting minutes, editing and organizing documents and materials, event planning and coordination, collecting, monitoring and tracking data, and completing reports.

* Assist the Program Director/Dean in ensuring adjuncts complete time and attendance records to ensure they are accurately compensated for work performed as noted in their course contract.

* Assist with the Adjunct Faculty employment process as an informational liaison between their Program Director, the Senior Academic Affairs Specialist (in Provost Office) and the HR/Payroll Departments. This may include providing the information to process the adjunct contracts, contract changes and contract terminations as well as sending adjunct contracts to HR/Payroll for processing.

* Serve on hiring committee for staff/faculty/adjunct faculty and coordinate interview schedule.

* Respond to/troubleshoot issues/questions that arise from Program Directors/faculty/students, including HR related questions/issues.

* Track and ensure accuracy of faculty workload agreements at the direction of the Program Director.

* Maintain book lists and order books.

* Assist Program Directors with school or program related primary or secondary information gathering.

* Serve on various standing committees.

* Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility:

Direct Reports: None.

Indirect Reports: None.

Contact Responsibility:

Internal: Interacts with supervisor to receives direction, instructions and performance feedback from supervisor(s). This position will work closely with academic support staff across the University, including but not limited to the Sr. Academic Affairs Specialist in the Provost Office and HR/Payroll.

External: Limited external contact, generally with alumni, advisory board members, and district employed supervisors (DES).

Primary Work Location, Hours & Travel Requirements:

Office Location: Remote.

Work Hours: Standard office hours (PST).

Travel: None.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:
Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Human Resources athumanresources@alliant.eduor 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees and Applicants.This notice is about the collection and use of your personal information.We encourage you to read this notice carefully.

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant International University is a smoke and tobacco free environment.

Company: Alliant International University, Inc. | Job ID: 281655