New

Director of Operations

Tyler Technologies
United States, South Carolina, Columbia
1301 Gervais Street (Show on map)
Jul 29, 2025
Director of Operations Apply Online Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of South Carolina citizens? As Director of Operations for Tyler Technologies - South Carolina Enterprise, you will have the opportunity to be part of the management team that is focused on this and more every day. The Director of Operations is a critical part of the management team with varied and broad responsibilities, including project management, product development, marketing, and the service desk. The Director of Operations is first and foremost a leader and ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships. Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must. Responsibilities: Lead and inspire a team of professional technologists and project managers Provide guidance and oversight to teams responsible for key aspects of the business Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission Seek out and implement improvements to all aspects of the business and services Manage complex and key eGovernment projects Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals/work orders based on the scope of work Assist the General Manager with reports, presentations, and meetings with government partners in South Carolina and at conferences and tradeshows Work closely with the Director of Technology and the leadership team to ensure the effectiveness of all teams Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards Oversee and enhance project management processes Manage application project queue and priorities Conduct regular meetings with team members on the status of completed and ongoing projects and assist with priorities, decision-making Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for the digital government project. Act as the escalation point and develop strategies for improvement Conduct annual financial and resource planning for the technology organization Meet contractual SLAs for metrics including service availability, incident/request resolution, response times, and financial processing accuracy Other responsibilities assigned by the General Manager Some travel may be required Qualifications: Undergraduate degree plus outstanding communications skills Minimum of 10 years of job-related experience Strong leadership, organizational, prioritization, and project management skills Excellent customer service skills, including good verbal and written abilities Web application and CMS project management experience preferred PMI certification preferred Experience with Agile development methodology is a plus, including sprint planning Qualified candidate must be located in or open to relocation to Columbia, South Carolina, or the surrounding area. Who are we? We are the South Carolina Enterprise of Tyler Technologies (NYSE:TYL) subsidiary - the organization behind Digital Government Services in the State of South Carolina. We are a talented team of programmers, designers, and project managers who are dedicated to improving the lives of South Carolina citizens through the web and mobile applications that we build on behalf of our government partner in South Carolina. We are passionately leading a new era of digital public service, using technology to bring government to the people of South Carolina in meaningful and convenient ways. Location Columbia, South Carolina Travel 0-5% Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-7264 #LI-Hybrid #LI-SB1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.