New 
Technical Solution Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 29, 2025 | |
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OverviewMicrosoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! We are seeking a Technical Solution Manager to join its Readiness Engineering & Sovereign (RE&S) Team. CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. This role is critical to ensuring that Microsoft Sovereign customers have access to sellable capacity by managing day-to-day deployments and identifying operational gaps. The ideal candidate will bring a technical foundation in servers, security, and/or AI, along with a proven ability to analyze data, interpret metrics, and drive process improvements. You will use incident trends, deployment delays, and performance data to proactively recommend and implement changes that mature our Sovereign operations. This individual contributor role requires someone who thrives in ambiguity, communicates effectively across engineering and business teams, and is passionate about building scalable, efficient, and secure cloud infrastructure. Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.
ResponsibilitiesDrives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI) Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization with our Sovereign deployments Owns metrics and analytics that show the performance of the deployments against goals, as well as trending Project managing deployments including servers, network, storage, and supporting infrastructure across our Sovereign and NCOE cloud program. Work across organizational boundaries and lead teams to evaluate the consequence of compromise of critical components in the supply chain and apply systems engineering experience to define the defense-in-depth approach that best protects the system's critical technology. Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc. Collaborates closely with data center PM's and Engineering groups as a part of process enhancements Demonstrate the leadership behaviors to effectively communicate, coordinate, collaborate, and work in a visible and proactive manner across boundaries to deliver positive results in a complex and cross-functional organization. Be proactive in identifying continuous improvement areas. Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process | |