Assoc Sales Operations Analyst

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

Duties and Responsibilities:

• Serve as the sales product systems owner for NICE CXone, Calendly and Skedulo.

• Develop, maintain, and distribute dashboards and reports to track key performance indicators.

• Collect, organize, and analyze data to support leadership and ad hoc business needs.

• Support transparency and data accessibility through structured reporting and presentations.

• Evaluate the effectiveness of system integrations and identify opportunities for continuous improvement.

• Implement business changes and system enhancements to support evolving sales needs.

• Troubleshoot issues and collaborate with vendors to resolve system-related problems.

• Train team members on tool usage and best practices.

• Collaborate with cross-functional teams to optimize workflows and ensure process alignment.

• Maintain knowledge of internal policies, procedures, and contract guidelines.

Knowledge, Skills, and Abilities:

• Bachelor's degree in business, Analytics, Data Science, or related field, additional years of qualifying work experience may be considered in lieu of formal education.

• 1-2 years of experience in sales, sales operations, reporting, or data analytics.

• Proficiency with NICE CXone.

• Experience using and managing tools like Calendly, Skedulo, and Salesforce.

• Strong analytical and critical thinking skills.

• Ability to interpret and visualize data to generate actionable insights.

• Experience with Excel, Salesforce, Power BI, and other dashboard tools.

• Familiarity with process improvement methodologies or automation tools.

• Excellent written and verbal communication skills.

• High attention to detail and organizational skills.

• Ability to work independently and collaboratively across teams.

• Comfortable managing multiple priorities in a demanding environment.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time GEHA does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.