Delivery Support Specialist

Position Summary:

The Delivery Support Specialist is responsible for resolving PALS order discrepancies on a daily basis. This role requires strong analytical skills to identify the root causes of discrepancies and to escalate issues to the field for resolution. The Delivery Support Specialist will build upon the skills previously acquired from the Customer Care Specialist role, while undertaking more complex and analytical tasks.

Key Responsibilities:

• Order Discrepancy Analysis: Utilize analytical skills to identify root causes of order discrepancies, such as meter failures, driver input errors, and incorrect fill information.
• PCAP Errors: Recognize, articulate, and escalate potential PCAP errors in PALS data where tank capacities are incorrect, ensuring proper corrections are made.
• Government Orders: Reconcile highly sensitive Government DD250 orders with high attention to detail, follow monthly purchase order number guidelines accurately.
• Priority Setting: Manage priorities effectively to ensure a clean month-end closeout.
• End-of-Month Reporting: Run the end-of-month report on work day 2 and send it to Finance to capture month-end accruals.
• Customer Interaction: Interact with key customers regarding sensitive order discrepancies, addressing volume adjustments based on fill zone weights, customer scale weights, or truck meters. These conversations can be challenging and require tact.
• Driver Communication: Communicate with Driver Supervisors when issues arise with drivers and retraining is needed.

Qualifications:

• Analytical Skills: Strong analytical skills with the ability to identify and resolve complex issues. (Can analyze data, identify patterns, and articulate findings clearly).
• Attention to Detail: High attention to detail and accuracy in following guidelines. (Consistently follows detailed instructions and maintains accuracy in all tasks).
• Time Management: Excellent time management skills and the ability to set priorities effectively. (Efficiently prioritizes tasks to meet deadlines).
• Month-End Closeout: Proficiency in managing month-end closeout processes. (Successfully manages month-end tasks with minimal supervision).
• Customer Handling: Ability to handle challenging conversations with customers and internal teams. (Demonstrates professionalism and tact in all interactions).
• Effective Communication: Effective communication skills, especially with Driver Supervisors. (Clearly communicates issues and solutions).
• Team Collaboration: Ability to work in a team environment, leveraging Customer Care Specialist experience. (Effectively collaborates with team members).
• Independent Thinking: Independent thinking skills as well as the ability to speak off script to customers in a professional manner. (Shows initiative and adaptability).

Measurable Competencies:

• Successful resolution of order discrepancies.
• Accurate identification and escalation of PCAP errors.
• Timely reconciliation of Government orders.
• Effective management of month-end closeout priorities.
• Positive feedback from key customer interactions.
• Clear and efficient communication with Driver Supervisors.
• Demonstrated proficiency in technical projects and parameter adjustments.
• Proven ability to handle challenging conversations professionally.

Qualifications - Internal:

• Requires a minimum of 2-year college degree.
• Prior Customer Care Specialist experience required, as the position assists in phone coverage during Customer Care lunch breaks and during times of low staffing.

About Linde:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Pay commensurate with experience. Open to salary range $43,725 - $64,130.

Open to Grade 10.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!