Learning & Development Trainer

DESCRIPTION OF RESPONSIBILITIES

POSITION: Learning & Development Trainer

Title: Learning & Development Trainer

Division: Training

Status: Exempt

Reports to: Director of Learning and Development

Revision Date: June 2025

Supervises: n/a

PURPOSE:

The Learning & Development Trainer is responsible for planning, organizing, and implementing learning services for National Church Residences staff - in the Affordable Housing division. This individual focuses on driving employee growth and development through effective training initiatives and programs.

PRIMARY RESPONSIBILITY:

The Learning & Development Trainer plays a vital role in supporting the growth of internal staff through the creation, facilitation, and administration of various training programs. This position requires demonstrated subject matter expertise in affordable housing operations, with the ability to lead in-person training, develop tactical resources, and serve as a trusted partner to both L&D and Affordable Housing leadership. While the trainer may coordinate with other subject matter experts, they are expected to operate independently as a field-based expert capable of delivering immediate, effective training support.

This role ensures that training initiatives are executed successfully, participant engagement remains high, and supporting materials enhance the learning experience. The Learning & Development Trainer will serve as an Affordable Housing subject matter expert and both conduct and coordinate manager training on a range of Affordable Housing topics, including but not limited to HUD, housing authority and tax credit programs, budgeting and variance reporting, special claims submission, and day-to-day property management operations.

The ideal candidate is passionate about learning and development and Affordable Housing Property Management, has strong leadership and communication skills, and possesses a solid understanding of the latest trends in property management, affordable housing, and L&D. An aptitude for using innovative technology to improve learning and performance is key. Specific knowledge and experience in Affordable Housing, along with the ability to develop curriculum and provide training for property management employees, is essential to ensure successful onboarding and continued engagement of employees at all levels across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training Delivery & Facilitation

• Deliver live webinars, in person site-level and classroom-based trainings, ensuring adherence to program policies and procedures.
• Coordinate scheduling, logistics, and communication for both virtual and on-site training sessions.
• Adapt training content and facilitation style to meet the needs of various roles within Affordable Housing.

Curriculum Management & Development

• Proactively design and deliver training materials rooted in operational expertise. Trainer must be capable of acting as a subject matter expert in the field, synthesizing best practices, and supporting immediate performance gaps. Assist in the implementation and updating of training curricula.
• Collaborate with housing leaders or other subject matter experts to develop or refine learning materials that address specific needs within Affordable Housing.
• Work with other L&D team members and assist with the Creation and updating of supporting documentation, such as training manuals, FAQs, job aids, and quick reference guides.
• Establish metrics and develop measurement tools for evaluating the effectiveness of training and knowledge acquisition.

Systems & Application Support

• Provide day-to-day, tactical and boots on the ground property management training, and general support for organizational systems or applications.
• Offer guidance on best practices, navigation, and troubleshooting, directing more complex or detailed inquiries to the appropriate resources.

Administrative Support

• Respond to Learning & Development helpdesk/support tickets.
• Reconcile invoices, process allocations, and maintain records related to training activities.
• Support "Online Learning Teams" and perform other administrative duties as assigned.

Collaboration & Stakeholder Engagement

• Work closely with operational leaders in Affordable Housing to identify training needs and propose solutions.
• Provide backup coverage for other Learning & Development team members to ensure seamless support across all divisions.
• Communicate program development updates and project status to Director of Learning and Development, Vice President of Property Management and other Property Management leadership, upon request
• Successfully prioritize training needs based on property management confirmed strategic initiatives and the needs of Affordable Housing Management employees.

SKILLS/KNOWLEDGE/REQUIREMENTS:

• Bachelor's Degree; at least 3 years of experience directly related to the duties and responsibilities specified. Affordable Housing Certifications such as COS, AHM, CPO, SCHM, HCCP, FHC preferred.
• 4+ years of Property Management experience in multifamily housing required.
• Requires effective written and oral communication skills to conduct meetings and training sessions and to prepare reports that are clear, complete, comprehensive, and concise.Compassion and empathy for the challenges new learners face, as well as interpersonal skills to inspire and engage learners.
• Ability to assist with maintenance and production of webinars and online meetings held in Microsoft Teams and/or other web/video conferencing applications.
• Leverages Affordable Housing compliance and operational expertise in development of training policy, procedures, and curriculum.
• Highly motivated, flexible and adaptable to change with successful experience working in a team setting and collaborating for shared successes.
• Attention to detail and quality in training, document creation, and reporting. Creates effective, engaging programs and curriculum using strategic analysis and the incorporation of diverse perspectives.
• Understands the relationship between job proficiency (training and development)/employee engagement and employee turn-over and can subsequently create/manage/oversee training and projects to increase retention and support an "employee-first" culture.
• Strong computer skills, with experience in Microsoft 365 and Adobe products preferred.
• Experience with Yardi is required. Experience in Learning Management Systems is a plus.

This role reports directly to the Director of Learning & Development and is part of the centralized L&D team. The Trainer is expected to collaborate extensively with Affordable Housing leadership, including executive and regional leaders, to align training strategies with operational goals. The position requires a high level of autonomy, professional judgment, and initiative.

Travel Requirement of 60%, primarily to provide in-person onboarding and tactical support for new site teams and acquisitions. In-person presence is vital to ensure consistent standards, minimize training delays, and support field-level readiness. Participation in Affordable Housing leadership meetings/conferences (2 to 4 times annually) is also expected. Additional travel may be necessary based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.