IT Template Designer

ExamWorks is looking for a Template Designer to join our team onsite!

The Template Designer is responsible for developing and maintaining system templates, document formats, data maps, and automation scripts that support efficient workflows and third-party integrations. This role requires a strong attention to detail, technical proficiency with scripting and XML, and the ability to translate business needs into functional templates. The Template Designer also serves as a key resource for internal teams and stakeholders, providing support and guidance on template functionality and updates.

The schedule for this role is Monday to Friday, onsite.

ESSENTIAL JOB FUNCTIONS

• Independently design and maintain complex system case templates; including forms, custom fields, and workflow configurations based on changing business requirements and operational strategy
• Build and update document templates using field bookmarks and light scripting to automate content generation.
• Oversee the design and optimization of data maps using XSLT/XML to support data exchange between the system and third-party integrations.
• Develop and maintain advanced scripts (e.g. JavaScript) to calculate dynamic values, automate workflows, and populate document fields.
• Act as the subject matter expert and lead consult to internal stakeholders and teams regarding template functionality, updates, and troubleshooting.
• Create end-user documentation and instructions for software solutions and maintain documentation as system changes dictate.
• Manage the Jira ticketing system for incidental requests/issues, or larger scale business problems/projects
• Utilize internal software systems to provide support to our business units.
• Provide assistance as needed in migrating new acquisitions onto our software platform.
• Identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance.
• Perform basic application testing to help ensure quality software releases.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction is achieved.
• Act as a liaison between business units, technology teams and support teams in order to aid project scope, manage budgets and ensure effective rollout and training of new technologies.
• Ensure and promote effective and efficient utilization of company resources.
• Participate in development of long-range planning for new projects and programs.
• Maintain all standards of compliance.
• Provide advice, training and technical support for various projects as required.
• Perform miscellaneous duties as assigned by management.

Education and/or Experience

• Bachelor degree in a related field preferred.
• A minimum of five years related experience in application support; or equivalent combination of education and experience required.
• Extensive knowledge in an MS Windows platform required.
• Insurance industry experience preferred.

QUALIFICATIONS

• Proven experience at identifying problems and delivering assistance to resolve them.
• Must be able to exercise significant discretion and independent judgement in developing system workflows and templates that impact business operations.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Ability to follow instructions and respond to upper managements' directions accurately.
• Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must be willing to travel as the position requires.
• Ability to make sound design decisions that consider both performance and maintainability.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team-oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure or stressful conditions and meet required project deadlines.
• Must possess the ability to manage and direct change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.