Senior Credit & Collections Analyst

• Ensure timely invoice collection by having regular communications with the Wholesaler and resolve aged invoices.
• Manage the end-to-end process of open deductions on critical customer accounts by collaborating with cross-functional partners to ensure timely resolution (Customer Service, Chargebacks, Rebates, Commercial Operations, & Sales).
• Ensure deduction compliance with Wholesaler Agreements and timely payback.
• Nurture relationship with Wholesaler Partners by working collaboratively to resolve complex deductions and utilizing occasional on-site visits to help understand Wholesaler processes.
• Play integral role in Wholesaler Audits by providing insight and working directly with the Senior Manager and auditing partners.
• Lead recurring meetings with Wholesaler to resolve aged deductions, disputes, and other outstanding issues.
• Track metrics relating to Shortages, Returns, Damages to provide insight to company stakeholders.
• In coordination with the Senior Manager, identify and implement process improvements to reduce redundancy in reporting efforts, improve efficiency in reviewing and processing deductions and implement effective escalation procedures.
• Initiate customer collection efforts and ensure adherence to payment terms while supporting sales growth opportunities and minimizing bad debt write-off risk.
• Identify root causes for late-payment behavior and initiate appropriate action to correct behavior.
• Leverage SAP systems to document customer collection communication, deduction resolution efforts and recovery efforts for unauthorized deductions.
• Reconcile related debit and credit AR transactions in a timely manner and submit AR offsets requests to AR Coordinator for processing.
• Review and resolve aged credit memos via customer deduction or AR refund requests.
• Deliver monthly AR results and achieve team/individual KPIs.
• Provide training to new team members on SAP systems and department processes.
• Support AR management with special projects, as needed.

Job Requirements

• Bachelor's degree and minimum five years of related credit and collections experience required, or High School degree and over ten years of related credit and collections experience required.
• SAP experience desired or equivalent ERP experience preferred.
• Advanced MS Word and Excel experience required (VLOOKUPs & Pivot Tables).
• Excel Power Query experience desirable.
• Pharmaceutical wholesaler and/or direct customer experience preferred.
• Strong customer account relationship skills.
• Some travel may be needed to cultivate customer relationships.

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.