Account Solutions Specialist (Collections)

Account Solutions Specialist (Collections):

At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health – one member at a time. In addition to a competitive base salary, our compensation package includes:

• 13 paid holidays
• 17 days of Paid Time Off (PTO) during first year of employment
• Up to 2% discounts on loans--including first mortgages*
• 401(k) Plan with Company Match`
• Medical, dental, vision insurance
• Long-term disability insurance
• Life insurance
• Voluntary insurance
• Employee assistance program
• Financial Wellness benefits and resources
• Tuition reimbursement and more
   

We are currently accepting applications for an Account Solutions Specialist based in our San Jose Corproate Office. 

As an Account Solutions Specialist, your major responsibilities will include:

•   Controlling delinquent loan accounts.
• Collecting delinquent loan payments and minimizing loss.
•  Responsible for the management and control of assigned collections queues.
• Contacting delinquent accounts, taking appropriate actions as deemed necessary to bring accounts current. Analyzing financial situation of delinquent borrowers and using skip tracing tools to assist in locating delinquent members. Thoroughly documenting all collection activity within the collection notes.
• Reviewing and recommending delinquent loans for extension or workout options in accordance with policies and standards.

Our ideal candidate will possess excellent knowledge of collections policies, procedures, and practices. Excellent written and verbal communication skills in addition to a professional appearance and demeanor are a must. Working knowledge of Word, internet use for skip tracing source. A minimum of one to two years’ related collections experience is required. Previous collections experience in a credit union or financial services environment is a plus. Bilingual (Spanish/English) preferred.

Hybrid Schedule: Employee is required to work in office 3 days and 2 days remote.

Pay Range: $26.50 - $33.00/hour; based on skills and experience.

For immediate consideration, apply today!

CommonWealth is an Equal Opportunity Employer