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Credit Card Analyst

Northwest Bank
United States, Pennsylvania, Warren
Jul 28, 2025
Job Description Overview This position is responsible for the overall day-to-day operational functions of the Credit Card Department as it relates to all aspects of credit card accounts and all duties relating to the opening and maintaining of credit card accounts as well as resolving customer service inquiries from customers and office personnel. Essential Functions Initiate fraud/dispute cases per customer request Review and monitor reports related to payments, credit card applications, and reissuance of credit cards Process new business credit card requests Manage workflows from customer contact channels Process credit card payments and payment corrections Work with Credit Card Servicing specialists and providing assistance with customer service issues and questions Self-learn and understand functions and parameters of credit card product Self-learn and understand credit card procedures Meet departmental goals and targets Attend educational/training seminars as required Attend regular staff meetings Set-up customer loan files in Nautilus Review information in E-Reports Prepare and analyzing reports Ensure total data/document integrity Process relevant documentation Identify, analyze and resolve customer issues Manage customer service request channels Process credit limit increase and reapplication requests Understand and explain credit card fraud/dispute process; research credit card fraud and disputes Create and analyzing the monthly fraud/dispute charge off report Monitor fraud trends based on disputes being filed by customers Understand and monitor credit card accounts for suspicious/risky activity Review reports for returned payments and disputes in order to research items Process monetary adjustments on accounts based on reports provided by FIS and by customer request Reissue Visa CAMS Alert Accounts Review reports for compliance with Reg Z, the CARD Act, SCRA and other applicable regulations Provide telephone coverage for customer service calls and office personnel inquires Respond to written or email requests Process balance transfer requests Understand business credit card requests and work with lenders for completion of application packet Process new business credit card requests and changes to existing accounts Liaise as required with all appropriate vendors and/or business partners Develop/enhance operations processes and integrity Interact as appropriate with other business units within Northwest Prepare education and training materials Train current and new Credit Card Servicing Specialists on the Credit Card Servicing department procedures and policies Update policies and procedures for the department Review Credit Card processor bulletins and providing relevant bulletin information to the Credit Card Servicing specialists Work with Testing and Training Compliance Manager and Business Unit Compliance Specialist to implement and complete risk assessments Attend compliance training events to stay current with regulations Identify risk and test controls designed to minimize risks Communicate results to Compliance Department, Business Unit Compliance Specialist and Business Unit Management Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Qualifications Bachelor's Degree in business, finance, or related experience preferred Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.