Supervisor, Transportation Operations

Job Summary
The Supervisor, Transportation Operations is responsible for the direct supervision, functional support, and training of teams responsible for Over-the-Road (OTR) and Inter-Modal Dispatch dispatch and transportation management operations.

Primary Objectives

• Supervise the day to day activities of the dispatch/transportation team for timely and effective performance of all duties including those related to Full Container Load (FCL), OTR and local, drayage, rail operations and OTR/local trucking, rail billing, and track/trace processes.
• Monitor, track, and analyze key performance metrics (KPIs).
• Proactively identify, prevent, and resolve escalated transportation and dispatch disruptions and operational complexities to ensure customer requirements are met.
• Develop, document, and implement processes, procedures, guidelines, and related training for assigned staff.

Duties and Responsibilities

• Coordinate and delegate activities of the dispatch/transportation team ensuring timely and effective performance of their duties as relates to Full Container Load (FCL), OTR and local, drayage, rail operations and OTR/local trucking, including rail billing, track/trace, and service performance.
• Manage, monitor, and facilitate ongoing staff training and the effective use of the Transportation Management System (TMS) platforms.
• Develop and ensure compliance with operational processes to improve efficiency and profitability.
• Monitor freight movement activities including customer service levels and operational interaction with ports and port warehouses.
• Collaborate with and support regional dispatch as needed.
• Coordinate with port operations personnel and supervise the Dispatch Rail Coordinator, especially regarding rail billing processes, best practices, and on-dock/off-dock rail opportunities as they relate to maximum cost efficiency and customer transit time requirements.
• Work with the Dispatch Rail Coordinator and SeaLogix to support off-dock drayage requirements, empty equipment assignment to bookings as needed, and other coordination needed port operations.
• Develop and lead effective daily track & trace procedures to include proactive communication to Sales and other internal or external customers the status of booked loads.
• Coordinate with Equipment Management team to ensure adequate availability at inland Container Yard (CY) network.
• Recommend, review, and participate in the implementation of TMS enhancements, updates, EDI, and system interfaces.
• Manage Hawaii Neighbor Island and Oahu forced carry movements along with Young Brothers Gate Reporting.
• Recommend operational strategies to optimize freight costs within agreed service levels.
• Develop and maintain effective professional relationships with vendors.
• Communicate with vendors on invoice disputes and rate negotiations.
• Supervise and maintain the consistent accuracy and up-to-date information of all transportation management systems applicable to the dispatch/transportation team.
• Assist with coordination all accounts payable (AP) and accounts receivable (AR) requirements applicable to assigned operations/carriers in close coordination with senior leadership and AP/AR associates.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in Logistics, International Business, or related field or equivalent combination of coursework and experience in directly-related field preferred

Licenses and Certifications

• Transportation Worker Identification Credential (TWIC) preferred

Work Experience

• 3+ years' progressive experience in an operational role within the freight, transportation, rail, inter-modal or other maritime-stressed capacity required
• Operational experience in managing transportation in and out of port operations required
• Leadership experience strongly preferred

Required Knowledge, Skills and Abilities

• Strong knowledge and understanding of business and management principles involved in transportation and dispatch operations.
• Strong operational understanding of inter-modal rail operations.
• Strong leadership skills with the demonstrated ability to motivate others, influence decisions, and lead by example.
• Ability to self-motivate with the ability to react quickly to changing business conditions.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to create and foster a high performing organization with team focus.
• Excellent communication skills, both verbal and written.
• Strong analytical skills; must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Proficiency with Microsoft Office Suite of tools.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel
Occasional Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.