Constituent Affairs Specialist, Governor's Office

Are you passionate about making government more accessible, responsive, and impactful? The Office of Public Engagement is seeking a Constituent Affairs Specialist to support Pennsylvania's constituent outreach.

You will field incoming calls from constituents, manage high-volume correspondence, and collaborate across state agencies to deliver clear, compelling messages that reflect our mission and values. This role is at the heart of how we connect with the people we serve-through strategic writing, thoughtful engagement, and top-tier customer service.

If you bring experience in:

• Customer service or public engagement
• Government operations or political science
• Writing, editing, or rhetoric
• Data management or high-volume project execution

...then we want to hear from you!

Help shape the conversation between Pennsylvania's leadership and its citizens. Apply now and be part of a team that is redefining how government communicates!

In this role, you will manage incoming calls and correspondence, respond to constituent inquiries, and craft clear, thoughtful communications-from proclamations and policy letters to everyday outreach.

You will collaborate across state agencies, identify trends, and help align messaging with policy goals-all while ensuring every Pennsylvanian gets the support and answers they deserve. You will also work with a team on mail operations, including US mail and online submissions, and staffing the Governor's Reception Room.

Your work will directly impact lives across the state. Whether resolving a constituent's concern or drafting a message that reflects our values, you will be part of a team that puts public service and communication at the center of everything.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of professional experience in communications, public relations, journalism, correspondence and/or customer service work; or
• A bachelor's degree, with major coursework in communications, political science, public relations, English, journalism or other humanities; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Additional Requirements:

• You must be able to work with mail merges, data management systems, and manipulating and communicating data accurately and concisely.
• You must have excellent oral and written communication skills.
• You must have professional and courteous telephone etiquette.
• You must be able to work in a fast-paced environment.
• You must be able to efficiently meet multiple deadlines and timetables.
• You must be able to identify and evaluate source material for veracity and accuracy.
• You must be able to handle multiple projects simultaneously, execute high-volume projects, and demonstrate personal initiative in moving projects along.
• You must use good judgment in divulging highly sensitive information.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Knowledge of state agency functions, policies, and procedures
• Previous call center or front line customer service experience
• Ability to speak and write in a language other than English

Legal Requirements:

• You must pass a background investigation.

How to Apply:

• You must attach a cover letter and resume to your application for review by the hiring manager.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.