Analyst, Workstation Support

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

Position purpose:

Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.

Location:

This position is full-time (40-hours/week) Monday-Friday located in Nashville, TN.

Work Environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

What You'll Do:

• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.

• Tests, troubleshoots, maintains, modifies, validates and documents application packages.

• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.

• May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.

• Keeps apprised of new technologies related to workstation support procedures.

To Qualify for This Position, You'll Need the Following:

Required Education:

• Associate's in a job related field

Degree Equivalency:

• An additional 2 years job related work experience for a total of 4 years required work experience.

Required Work Experience:

• 2 years of technical operations support experience.

Required Skills and Abilities:

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.

• Able to provide on-the-spot training to users.

• Understands operating systems imaging concepts.

• Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

We Prefer That You Have the Following:

• 2 years' experience supporting CGS Medicare environments.

• Experience in leading large project level efforts.

• Experience with enterprise asset management solutions, and thorough knowledge of MS Office products.

• Experience with addressing companywide outages, vast knowledge of Network printer configuration, imaging, deployment, troubleshooting, and cert authentication.

• High energy, self-starter, team player, works well with little to no supervision, positive, overtime as needed, sticks to work schedule & schedules leave.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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