New

Full-Time Dispatcher

Utah State University
Commensurate with experience, plus excellent benefits
United States, Utah, Logan
Jul 27, 2025
Full-Time Dispatcher Requisition ID: 2025-9370 # of Openings: 1 Location: US-UT-Logan Category: Other Position Type: Benefited Full-Time Job Classification: Non-Exempt College: Operational Strategy Department: Public Safety Advertised Salary: Commensurate with experience, plus excellent benefits Overview Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller's needs, then determine and send the appropriate response. Must be organized, adept at multi-tasking, level-headed, and trustworthy. This office operates 24 hours a day, 7 days a week, 365 days a year. Expected work hours full time Monday through Friday 6a-2p with overtime as needed. This is a salary non-exempt benefited position. Benefits include healthcare, FSA, HSA, life & disability insurance, retirement, vacation pay, sick pay, wellness program, reduced USU tuition for employee, spouse and dependent children with other voluntary benefits and discounts. Job offer is contingent upon the successful completion of a background check Responsibilities Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services. Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures. Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus. Closely monitor safety systems and alarms, such as fire detection, intrusion detection, access control, and security cameras. Maintains contact with all units on assignment, maintain status and location of units Answers non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Monitor several public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs. Other duties as assigned. Qualifications Minimum Qualifications: High School Diploma or GED Must be able to perform shift work, primarily dayshift Possible work on weekends and holidays Prior customer service experience Basic understanding of Utah State University campus Knowledge, Skills, and Abilities: Knowledge of communication equipment and campus facilities Skill in the use of personal computer and related software application Skill in handling complaints and problems Ability to organize information and prioritize tasks effectively Ability to communicate effectively orally, electronically and in writing Ability to maintain confidentiality Ability to maintain control and composure in a fast-paced environment Ability to make decisions when administrators are not present Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff. Core Charecteristics: Decision Making Problem Solving Team Working Conflict Resolution Customer Focus Integrity and Trust Required Documents Along with the online application, please attach: 1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" 2. Cover letter to be typed/pasted at the end of your application (iForm) Document size may not exceed 10 MB. Advertised Salary Commensurate with experience, plus excellent benefits ADA Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. University Highlights Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties. Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement. Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu . updated 07/2025 https://careers-usu.icims.com/jobs/9370/full-time-dispatcher/job?in_iframe=1* Notice of Non-discrimination In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies: Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266 Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266 Mailing address: 5100 Old Main Hill, Logan, Ut 84322 For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact: U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-bb558c780105274ca4afba53a17a0155