Lab Processor, Per Diem, Marlborough Hospital

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of and reporting to the Laboratory Lead Technologist, this position is responsible for processing all laboratory specimens for all areas of the lab as well as for Referral Testing. Investigates testing requests for clinicians, lab staff, and clients: a.) explores alternate testing options, b.) communicates test-related problems issues, c.) investigates and responds to sales force issues/requests for information, d.) provides recommendations for the appropriate resolution of sample problems and missing required information.

Communicates testing requirements, issues of stability and/or problem samples to laboratory customers, including: a.) lab testing-related problems/issues reported by personnel from reference labs, b.) lab testing-related problems/issues identified through various daily reports produced by the lab information system, and any issues needing a genetic counselor to investigate.

Major Responsibilities:

• Procures blood specimens from patients for laboratory procedures and prepares samples for testing by centrifugation, pouring aliquots, labeling specimens, pHing, weighing/measuring, processing samples by volumes and temperature, aliquoting, labeling and documentation of all pieces of required patient history and sample processing.
• Meets and greets couriers and prepares specimens for courier pickups for delivery to reference laboratories.
• Coordinates and handles the manifesting, packing with appropriate temperature control, and shipping of laboratory samples according to DOT regulations.
• Monitors outstanding sample management reports and exception reports from reference laboratories. Handles issues/problems identified or reported by reference laboratories by documenting the occurrence and suggested resolution of problem or by communicating lab-related testing problems/issues to the appropriate resource.
• Provides recommendations regarding possible process improvements or other actions to reduce the occurrence of problems and/or improve quality.
• Performs other similar and related duties as required or directed.

Position Qualifications:

License/Certification/Education:
Required:

• High School diploma

Experience/Skills:
Required:

• Minimum three (3) years of related experience in laboratory environment with demonstrated related technical experience.
• Strong working knowledge of lab operations and knowledge of medical terminology.
• Ability to learn the hospital and laboratory computer systems.
• Ability to use equipment such as centrifuges, pipettes, and computers.
• Experience utilizing personal computers and proficiency with standard Microsoft Office Suite applications.
• Demonstrated highly effective problem-solving abilities with strong attention to detail.
• Strong interpersonal skills with emphasis on diplomacy, professionalism, and good listening techniques.
• Ability to work independently.

Preferred:

• Specimen processing experience in a hospital setting preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.