CHIEF OPERATIONS ANALYST

BID/JOB ANNOUNCEMENT

Chief Operations Analyst

Chicago Police Department

Strategic Initiatives Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $105,960

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Please note, all applications with the City of Chicago close promptly at 11:59pm C.S.T. Applications for this position will be accepted from July 26, 2025, until 11:59 pm CST on August 08, 2025. No exceptions will be made

The Chief Operations Analyst will meet with managers to identify the scope of problems and define the objectives of various studies and data-driven projects. COAs will be responsible for evaluating complex business and operational systems and draft detailed flow charts and models to assess current methods and data processes. The COA will interface with senior leadership, program managers, and external stakeholders to identify, evaluate and define opportunities for improved efficiency, cost savings and process improvements and develop work plans and data collection processes for achieving any observed objectives. Designs in-depth survey questionnaires, scannable data collection forms, and/or web-based data collection systems and uses statistical analyses to evaluate collected survey data. COAs will coordinate and oversee professional analysts in the conduct of operations studies, researches techniques, methods, and processes to obtain information on specific areas under review. COAs will develop and oversee the maintenance of databases used to collect and report on information gathered and construct complex mathematical models based on data via computer applications and in-house software. The COAs will write, review, and edit reports and manuals documenting study results and recommending changes to improve operations, and possibly present new or revised processes, procedures, and work standards to managers and team members. This will be accomplished by designing computer applications and processes with SQL, Tableau, and other tools to automate manual processes, as required.

ESSENTIAL DUTIES

* Supervises professional staff engaged in reviewing current programs and operations, conducting data analysis, and creating and monitoring work plans to create efficiencies within city departments

* Interfaces with senior leadership from operating departments and the Office of Budget and Management (OBM) to identify and evaluate business needs and to define opportunities for improved efficiency, cost-savings, and process improvements

* Conducts data analysis to determine the sources of inefficiencies and collaborates with professional organizations, sister agencies, and municipalities to learn of best practices and performance benchmarks

* Develops and oversees the preparation of strategic work plans and timetables used in establishing performance improvement initiatives and the achievement of objectives

* Advises city departments in establishing key performance indicators to effectively measure the ongoing performance of programs and services

* Maintains contact with senior leadership from operating departments and OBM to understand department specific issues relative to budgetary considerations and develops potential solutions to positively impact departmental budgets

* Supervises the design of computer applications and models (e.g., mathematical, statistical, spatial, temporal) to assist in the assessment and collection of data

* Coordinates and reviews reports and communications recommending changes to work standards, procedures and performance measures

* Monitors implementation plans and evaluates improvements post-implementation

* Develops work standards and conducts performance evaluations of subordinate staff

* Conducts and facilitates training for staff to ensure strategic work plans are developed according to established guidelines

Additional duties may be required for this position

Location: 3510 S Michigan Ave., Chicago, IL 60653

Days: Monday-Friday

Hours: 9:00am-5:00pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a Master's degree, plus four years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting of which two years are in a supervisory role related to the responsibilities of the position, or an equivalent combination of education, training and experience.

Preference will be given to candidates possessing the following:

• Proficiency working with Tableau
• Proficiency working with SQL
• Proficiency working with Statistical analysis tools - R and Python

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. Interviewed applicants who possess the qualifications best suited to fulfill the responsibilities of the position will be selected. Interviewed bid applicants possessing the qualifications best suited to fulfill the responsibilities of the position based on the interview will be selected in seniority order according to the collective bargaining agreement. The interviewed non-bidder candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and skills assessment/written exercise will be selected.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

The City of Chicago is committed to providing fair chance hiring and welcomes applicants with past convictions, recognizing the value of a diverse workforce and the potential for growth and positive change.

City of Chicago

Brandon Johnson, Mayor