Technology Learning & Development Technical Writer

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

The Opportunity

We are seeking a Technical Writer (mid-level) for our dynamic Technology Learning & Development ("TL&D") team to join our Firm. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm's supported applications. In addition to working with the TL&D team to create documentation for global distribution via the Firm's intranet (desktop and mobile platforms), and email communications, our Technical Writers assist with the production of video content and course packages for use within the Firm's learning management system ("LMS"), including videos, eLearning modules, LMS packages, and documentation. This position works closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology.

• Supports the development and maintenance of TL&D content, including, but not limited to: documentation, videos, eLearning modules, and LMS packages
• Assists on special technology projects, providing documentation and resource development
• Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings
• Assesses existing instructional content to conform with global standards for hardware, software and other Firm processes
• Tests and evaluates existing external LMS offerings
• Identifies Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery
• Provides weekly Work Status Report and meets weekly with TL&D Supervisor to discuss
• Monitors "Work Strategies" SharePoint for TL&D content
• Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective
• work relationships with others
• Manages Firm resources responsibly
• Maintains a regular and reliable physical presence in order to use on-site equipment
• Complies with and understands Firm operation, policies and procedures
• Performs other related duties as assigned

Qualifications:

• Demonstrated proficiency in technical writing and producing uniform documentation
• Understands technical aspects of Firm applications in order to design instructional content
• Demonstrated advanced proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, Power PDF, etc.) with the ability to learn additional software and operating systems
• Thorough working knowledge of Firm systems, including, but not limited to: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications
• Able to adapt to different situations, and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management
• Excellent analytical, organizational, and planning skills
• Must be able to operate independently and understand when to escalate issues
• Ability to use discretion and exercise sound judgment
• Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple projects and shifting priorities
• Ability to work well independently as well as effectively within a team
• Ability to organize and prioritize work
• Demonstrates close attention to detail
• Ability to work well in a demanding and fast-paced environment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Experience/Education:

• Bachelor's degree
• Minimum of two years of experience in technical writing or instructional design

Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Lara Bell at (212) 735-2794.

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

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