IS Support Specialist II

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

The Information Systems Support Specialist II supports Credit Union staff by troubleshooting hardware and software issues, responding to Information System (IS) requests as assigned, and performing a wide variety of preventative maintenance and installations on new and existing equipment and programs. Provide exceptional customer service and technical assistance to credit union staff.

Essential Duties:

• Provide support to Credit Union staff during installation and testing of new equipment and programs related to the network.
• Build, implement, and support Credit Union desktop hardware and computer systems, including all related peripherals. Peripherals include all directly connected, or network connected devices.
• Follow established hardware/software lifecycle management procedures in deploying, maintaining and retiring assets. Use asset management software to keep accurate records of hardware and software.
• Support and administer M365 including, but not limited to the Office suite of applications, SharePoint, Teams, OneNote, OneDrive, etc.
• Perform user administration for 3^rd party SaaS applications including creating users, assigning permissions and removing users from various applications.
• Administer Active Directory and Azure Active Directory for users and hardware related tasks.
• Mobile device management for staff cell phones, tablets, laptops and remote pc's as indicated by IS policies and procedures.
• Identify software and/or hardware malfunctions and implement corrective action as necessary. Perform preventative maintenance for Personal Computers (PCs), printers, and other equipment as scheduled.
• Support IS Support Specialist I in answering department phone line and monitoring the Information Systems (IS) Help Desk. Dedicated to consistently meeting the expectations and needs of the end user in a quality and professional manner.
• Plan, install, upgrade, administer and trouble shoot network and PC based hardware and software platforms. Assist with research and development of existing and new hardware and software.
• Plan, install, upgrade, administer and troubleshoot remote access PC based hardware and software that credit union staff use to work remotely. Be proactive in suggesting improvements to the current environment.
• Use Jira to manage tickets and workload, documenting work performed and solutions to issues.
• Assist end-users with software applications. Assist in PC and telecommunications implementation of new and remodeled branches.
• Develop and maintain procedures, user guides, diagrams, installation procedures and other documentation of all desktop computer systems for technical functions and services.
• Onboard, transfer and exit staff to/from the credit union with all related applications, hardware, permissions, and access as documented in IS policies and procedures.
• Take a proactive approach to finding efficiencies and ways to improve processes. Look for ways to reduce the amount of time it takes to complete routine tasks and solve issues.
• Work with vendors supplying or supporting any PC or network related systems to facilitate problem resolution and to gain knowledge.
• Actively participate in learning and educating staff on new/updated systems that are periodically installed to improve member service and system performance.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:

One year to three years of similar or related experience.

Education:

(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Additional Details:

Department Hours:Monday through Friday 7:30am to 5:30pm. Occasional Saturdays and evenings. Hours may vary based on business needs.

Location:Headquarters - 1313 Main Street. Vancouver, Washington 98660

Position Type: Full-time, 40 hours per week. On-site for training. Hybrid after successful Trial Service Period.

We Value Diversity

At iQ, we believe that diverse experiences and skills make our team stronger. If you're passionate and driven to excel in this role, we encourage you to apply, even if you don't fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.

iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample.

If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to careerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare Coverage:

• iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits, see our benefits guide:iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.