New

Life Insurance Sales Assistant - Southern Region

The Auto Club Group
life insurance, parental leave, paid time off, paid holidays, tuition assistance, 401(k)
United States, North Carolina, Greenville
Jul 25, 2025
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America's most trusted brand with over 100 years of service Primary Duties and Responsibilities (details of the basic job functions): Liaison with AAA Life, Underwriting, Claims, etc. and other internal and external contacts in support of case administration. Gathers needed documents such as policies, attending physician statements, etc. and related policy information to respond to questions and verify data regarding policy status and information. Retrieves data from AS400, Datafied, Elite systems, and others in order to determine policy status, policy provisions and identify incomplete or missing data. Works with AAA Life, Underwriting, Claims, attending physicians and their offices and others to obtain necessary information in order for policies to be acceptable in the systems and allow ACG and Life Agents to receive proper credit for policies. Ensures case management efforts assist in resolving policy questions and issues quickly and work toward attaining department and individual sales goals. Responds to customer calls on the Life Insurance Quote Line as well as email requests for life policy information. Answers questions directly or directs calls and emails to appropriate Agent or Department depending on the question or response needed. Regularly works and communicates with ACG Directors, Life Sales Managers and Life Specialists to support them in the work of the department. Responds to questions and requests from Agents, Managers and, AAA Life via phone and email Compiles data from multiple sources and prepares various reports, spreadsheets, correspondence, charts and graphs. Provides basic evaluation and analysis of the data and discusses findings with AAA Life, ACG Life leaders and other ACG Leaders as appropriate. Completes a variety of production/activity reports and assists in creating and sometimes delivering presentations for Life Leadership, Agents and Locations, including regular reporting of business and performance trends. Creates new reports and tracking processes as needed. Performs a variety of administrative, operational and support functions for the Life Sales Department, directly supporting at least one Life Sales Director and their Managers as needed. Duties vary by location, but may include: Supply ordering, including equipment (IT and other) for department and Agents Completing and submitting Manager expense reports Monthly account balancing for settled business and monthly budgets Meeting/event planning, including coordinating and facilitating business meetings for Director as required. Examples include (but are not limited to) Kick-off, Agent Market meetings, Manager meetings, and training and education meetings, etc. Preparing and delivering promotional support materials and training and sales results meetings and feedback reports to Agents and their Managers Supporting the Director with follow-up calls and drafting communications on their behalf as directed Supervisory Responsibilities (briefly describe, if applicable, or indicate None): None HOW WE REWARD OUR EMPLOYEES Pay Structure * Hourly Base Pay Range of $22.00-$25.00 ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High School Diploma or equivalent Experience: Previous experience in a similar administrative or operational support role Knowledge and Skills: Extensive PC software application experience (Microsoft Word, Excel, Access, PowerPoint, etc.) Ability to research, compile, edit and summarize statistical information Ability to perform basic mathematical calculations (adding, subtracting, multiplying, dividing, percentages) Composing correspondence and reports Computerized record maintenance Maintaining records and budget Administrative and operational experience that included organizing and planning, knowledge of the department workflows, scheduling appointments and meetings, creating agendas and itineraries and prioritizing work assignments Understanding and working with various ACG products/services Identifying and resolving problems Decision-making ability Ability to communicate effectively with others, inside and outside the company, with the ability to respond to questions and provide good customer service Preferred Qualifications College level coursework in Business Administration, Marketing, Communications, Insurance or a related field and/or comparable work experience. Knowledge and Skills: Strong customer responsiveness and interpersonal skills Knowledge of systems for inputting and retrieving data and generating reports such as commission registers and reports and Agent production, tracking, reporting and communicating Work Environment Works in a temperature-controlled office environment. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.