New

Temporary Remote Customer Service Rep & Processor

$23/hr

United States, North Carolina, Greensboro

Jul 25, 2025

Posting Details

Classification Information

Position/Classification Title	Update
Classification Type	SHRA
Position required to work during periods of adverse weather or other emergencies:
Minimum Experience/Education
Preferred Years Experience, Skills, Training, Education	Bachelor's degree preferred 2-3 years of experience in financial aid, student services, customer service, or a related field. Strong interpersonal and communication skills (written and verbal). Detail-oriented with excellent organizational and time management abilities. Proficient in Microsoft Office Suite and experience with financial aid systems (Banner) is a plus. Ability to handle confidential information with discretion. Focused mindset and the ability to work in a fast-paced environment and adapt to change.
Required License or Certification

Position Overview

Primary Purpose of Position	Provides front-line support and processes financial aid documents to ensure timely, accurate service and compliance with all regulations. Key responsibilities... Customer Support Respond to inquiries via phone, email, and Zoom. Guide students and families on aid processes, forms, and eligibility. Assist with understanding awards and completing requirements. Refer complex issues as needed. Processing Review and process FAFSA, verification, appeals, and loan documents. Verify completeness and accuracy of submissions. Track files for timely aid packaging and disbursement. Resolve discrepancies between submitted documents and FAFSA data.
Primary Function of Organizational Unit	The primary purpose of the Office of Student Financial Aid is to administer financial aid in a professional and compassionate manner to students and other customers while assuring the University's compliance with Federal, State and Institutional regulations. The office is also responsible for reconciling programs, conducting workshops, ensuring compliance with athletic aid as well as other responsibilities.
Work Hours	Monday - Friday from 8:00 a.m. to 10:00 p.m (Remote Flexible)
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Key Responsibilities and Related Competencies

Position Information

Working Title	Temporary Remote Customer Service Rep & Processor
Competency Level	Contributing
Position Number
Recruitment Range	$23/hr
FLSA	Non-Exempt
Appointment Type	Temporary - Full-time
FTE
If Time Limited, Appointment Length
Organizational Division	Financial Aid Assoc Dir Scholarships
Organizational Location	Assoc VP for Enrollment Mgmt
Organizational Unit	Financial Aid Asst Dir Scholarships

Posting Detail Information

Posting Number	SHRA2999
Open Date	07/25/2025
Close Date	08/09/2025
Special Instructions to Applicant	You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Quick Link	https://jobs.ncat.edu/postings/38193