Job Title: Customer Service Order Administrator (Aerospace)
Duration: 6 Months (Temp to Hire)
Location: 7777 N. Glen Harbor Blvd Glendale, AZ, 85307
Shift Timing: 1st
Salary: $30/hr. to $35/hr. on w2 without benefits
Note: Must Have Order Entry/Customer Support Interaction/Warranty Disposition/Order Entry Management/Recovery Plans Experience
Summary:
Qualifier questions:
- Do you have experience with Warranty/Maintenance agreements disposition?
- Have you worked with aerospace OEMs or Tier 1 suppliers? If so, which ones?
- Are you familiar with aerospace documentation requirements such as Certificates of Conformance (CoC), packing slips, or export compliance?
- Do you have Bachelors Degree?
Job Description:
- The Customer Services Administrator (CSA) is responsible for managing commercial repair accounts by providing excellent customer support and ensuring smooth order processing.
- This role serves as the primary point of contact for customers, coordinating repair orders, tracking shipments, and managing communication between customers, internal teams, and service centers.
- The CSA monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.
- They also ensure repair documentation, invoicing, and quality requirements are met, while maintaining strong relationships with customers to support their needs and expectations.
Role & Responsibilities:
- Manage assigned customer accounts for parts returned for service or replacement, ensuring customer performance and delivery requirements are met.
- Provide solutions to customer issues affecting cost or schedule, negotiating across customers, products, and internal teams.
- Focus on repair processes and stock allocation to maximize service levels; communicates to the customers new repair schedules as needed.
- Lead weekly reviews with customers to discuss open backlog, delivery dates, recovery dates, and recovery plans when necessary.
- Investigate and resolve claims, complaints, and billing discrepancies, coordinating with technical and quality teams.
- Approve special price quotes, allowances, and warranty amendments; assess scope changes and consult management on credits.
- Support critical priority services such as aircraft-on-ground situations.
- Maintain professional knowledge through training and industry involvement; ensure compliance with aerospace regulations.
- Share expertise, represent the company on projects, and contribute to team and cross-functional initiatives.
Required Qualifications:
- Bachelor's degree (BA) in Business Administration which has provided both theoretical and practical knowledge in the field.
- Knowledge of and ability to effectively apply implement continuous improvement principles and techniques.
- Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems).
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22nd Century Technologies, Inc.
Salary: $30/hr. to $35/hr. on
Jul 25, 2025