Clinical Content Specialist Epic

Minimum Education

• Bachelor's Degree in clinical or technology relevant area (e.g. public health, research, health care administration, bioinformatics, engineering, or related field). (Required)
• Master's Degree in clinical or technology relevant area (e.g. public health, research, health care administration, bioinformatics, engineering, or related field). (Preferred)

Minimum Work Experience

• At least 5 years of related work experience, such as project management, information technology, quality assurance, process improvement, education, or communications. (Required)
• At least 3 years of health care delivery, health care operations, public health, or health information technology work experience. Experience with Epic EHR advantageous. (Preferred)

Required Skills/Knowledge

• Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences and translating clinical and operational requirements to technical audiences.
• Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
• Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Technical: Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes. Knowledge of quality improvement and process improvement methodologies and health information and health care regulations and laws. Proficiency in user-centered design principles, human factors engineering, usability testing, and software development life cycle.
• Committed: Unwavering dedication to the vision for enterprise Information Services in service of our mission and core values.
• Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.
• Innovative: Ability to think creatively and develop forward-thinking training solutions and models.
• Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.
• Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success

Required Licenses and Certifications

• This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 180 Days (Required)

Functional Accountabilities
Clinical Content Management

• Leads the development and maintenance of clinical content in the EHR in assigned domains, such as order sets and care pathways, documentation templates, population health tools, patient screeners and education materials, alerts and other clinical decision support tools. Independently manages build and testing.
• Collaborates with interdisciplinary teams to enable integrated workflows, optimize system use, and improve the overall user experience for clinical and patient care staff.
• Collaborates with training team to advise on education and communication strategy, helping develop user guides, tip sheets, and training materials to promote effective use of clinical systems.
• Ensures clinical content alignment with clinical practice, organizational policies, regulatory requirements, and clinical informatics and digital health standards and best practices.
• Supports content governance and version control processes to manage change in a structured manner.
• Serves as a subject matter resource for clinical content such as documentation tools, clinical decision support alerts, and population health features.

System Build and Maintenance

• Participates in the design, build, testing, validation, and maintenance of assigned Epic applications, ensuring system functionality aligns with clinical workflows and operational needs.
• Documents system configurations, workflows, and support activities, ensuring compliance with change management and documentation standards, with an emphasis on clarity, versioning, and auditability.
• Contributes to Epic software updates and optimizations, including testing, documentation, and go-live support for new features, upgrades, and enhancements.
• Maintains up-to-date knowledge of Epic functionality, workflows, and integration points, and actively participates in new version training and certification maintenance.

Customer Service Excellence

• Proactively leads stakeholder engagement activities, including rounding with clinical teams, gathering feedback, and identifying opportunities for content and workflow enhancements.
• Provides second-level support for clinical users, troubleshooting complex issues, escalating intractable problems, and leading root cause analysis to ensure timely resolution.
• Responds to support requests within designated timeframes, prioritizing based on clinical impact and collaborating with stakeholders to ensure resolution.
• Contributes to change management strategy and proactive planning, advocating for user needs and helping facilitate smooth transitions during system changes or workflow redesigns.

Organizational Support

• Partners with IS and clinical departments to ensure system stability, data integrity, and alignment with organizational goals and clinical best practices.
• Contributes to clinical informatics and digital health projects, offering insights into content strategy and implementation.