Patient Access Team Lead - Oncology

Johns Hopkins Medicine
vision insurance, paid time off, paid holidays, tuition assistance
United States, Maryland, Baltimore
Jul 25, 2025
Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 652439 Location: Johns Hopkins Hospital, Baltimore, MD 21287 Category: Clerical and Administrative Support Schedule: Day Shift Employment Type: Full Time The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here! Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here. What awaits you: Great schedule! Monday - Friday, Day shift Room for growth! Outstanding team in a diverse work environment! Medical, Dental, and Vision Insurance. Retirement Savings Plan w/employer contribution. Generous Paid Time off & Paid holidays! Employee and Dependent Tuition assistance benefits! Health and wellness programs and MORE! As a Patient Access Specialist, you'll: Help patients receive world-class care at Maryland's premier medical institution. Work at the Welcome Center and check-in kiosk. Perform check-in for patients in Medical Oncology and Radiation Oncology. Collect co-pays and self-paid balances. Process authorization and referral requests. Manage registration work queues. Provide support in lead capacity for technical and administrative activities. Assist with training staff and serves as resource for staff related to complex situations. Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults, procedures and ancillary services required for specialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC). What you'll bring: High School diploma or GED. 3+ years of related work experience in a health care setting or medical call center Leadership experience- lead, SME Call center and scheduling experience preferred *About us:* Salary Range: Minimum 20.22/hour - Maximum 33.38/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply