Customer Service Rep I

Customer Service Rep I - Contract 3 months

Houston, TX

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Your Day-to-Day:

Customer Engagement & Sales

• Initiates customer interest for new residential solar systems
• Handle inbound inquiries regarding solar systems from prospective and existing residential customers
• Qualify leads and guide customers through the initial steps of the solar sales process
• Identify customer needs and educate them on product benefits including rooftop solar systems, battery storage
• Explains billing and customer service-related residential customer inquiries
• Conduct outbound follow-up calls to warm leads and prior inquiries to drive conversion rates

Scheduling & Coordination

• Schedule on-site or virtual solar consultations, site assessments, and installation appointments.
• Coordinate with field technicians, solar consultants, and project management teams to ensure seamless customer handoffs and timely execution.
• Monitor scheduling queue and optimize appointment slots based on geographic routing and technician availability.
• Provide updates to Sales and Product teams

Who You Are:

As a successful candidate, you will bring the following to the team:

• High School Graduate or Equivalent
• 2+ years of relevant experience

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

Get connected with WECTEC Staffing Services on social media:
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